#SavvyTraveler10-godaddy
regal hedge
Yes
Some reason it’s not physically connecting the store to stripe. Here’s a video of the error if that helps.
haughty forum
I see you have successfully accessed the Stripe Dashboard
Do you have access to it now? https://dashboard.stripe.com/settings/user
Generally you would want to reach out to GoDaddy, since they own that integration
regal hedge
I have access to both sides. Just having issues at checkout.
I spoke with Godaddy and they suggested it was on Stripes side.
Maybe it was due to another website being integrated and causing errors with a new integration
regal hedge
acct_1KQG6WHkvDWDmQ4v
haughty forum
Hmm I don't see failed requests. Can you look at your Stripe Dashboard log and locate any request id around the time you tested it in checkout?
https://dashboard.stripe.com/test/logs for Test mode and https://dashboard.stripe.com/logs for Live mode
Oh but it errored before going to Shipping and Payment?
I think it is Store problem. Have you reached out to them?
swift raft
Hi @regal hedge I'll take over this thread and continue helping you 🙂
regal hedge
Yes, errored out before entering shipping/payment. Yes, i have spoken with godaddy support multiple times now. They suggested it is a stripe issue.
I can try and chat with support again tomorrow. Believe the particular dept is only available 5-8pm
swift raft
OK, I just checked the logs and I don't see any Stripe error related to the payments
regal hedge
Ok. I can call godaddy again and explain nothing is hitting stripe server indicating issues outside of godaddy.
Anything else I should test/adjust?
swift raft
And the latest payment pi_3KXx85HkvDWDmQ4v1yNOwyNb is succeeded
You can find this payment in your dashboard at https://dashboard.stripe.com/payments/pi_3KXx85HkvDWDmQ4v1yNOwyNb
So my understanding is that Stripe checkout is working fine I can see some checkout sessions in your accounts.
However, other checkout sessions are expired and therefore the associated payments were incomplete, I guess it's to do with the error message?
regal hedge
I see that as well. I tried working around godaddy and using a stripe redirect. Doesn’t work for us due to the additional size’s.
Also looks like my client is the one who made the previous purchase. Here’s the error message
swift raft
OK, I'm certain that this error message is not from Stripe.
I'd recommend to contact Stripe Support first: https://support.stripe.com/contact and then loop in the GoDaddy support so that everyone can be in the same page.
regal hedge
Already a step ahead of you. Stripe support sent me to discord
Thanks for the help. Will speak with godaddy. Will be the 4th time on this subject lol. Hopefully can resolve soon. Have a good evening.
swift raft
I'm really sorry for the inconvenience, Stripe support should escalate your ticket internally instead of sending you to Discord. Please contact them again and tell them you have spoken to the engineer in Discord, and ask them to escalate the ticket.
regal hedge
Ok will do thank you very much Jack