#xxxxx-external-account

1 messages · Page 1 of 1 (latest)

weak geode Feb 25, 2022, 3:20 AM

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heady crater Feb 25, 2022, 3:43 AM

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I am confused.

weak geode Feb 25, 2022, 3:56 AM

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Hi there, do you have a request id I could look at please?

heady crater Feb 25, 2022, 3:57 AM

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'request-id': 'req_LiLpG1gCH0sHH9',

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Can you please look at this.

weak geode Feb 25, 2022, 4:07 AM

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The current balance in your test account is negative https://dashboard.stripe.com/test/balance/overview

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That's why the error message of "insuffiicient funds" is displayed.

heady crater Feb 25, 2022, 4:13 AM

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this account is a testing account, so there should not be any case of negative balance.

weak geode Feb 25, 2022, 4:24 AM

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There has been payout from this test account https://dashboard.stripe.com/test/payouts/po_1J8C9wQg7OiLdFtgALo0VRmH, along with refunds that has contributed to a negative balance.

heady crater Feb 25, 2022, 4:29 AM

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okay. When we get negative balance in refunds?

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i have created a manual payout po_1KWvUGQj4kCBr4bn1y3SvmA4

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but i can't see this in the dashboard. why?

weak geode Feb 25, 2022, 4:39 AM

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This is a payout created for a Connected account, not the current Platform account, therefore is not visible in this account.

heady crater Feb 25, 2022, 4:53 AM

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okay and When we get negative balance in refunds?

slim bane Feb 25, 2022, 5:00 AM

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i.e. when you receive $100 in Payment but refunded $200, you could end up with -$100 balance

heady crater Feb 25, 2022, 8:07 AM

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why i would refund 200, as the payment was created for 100 , so i should refund 100 only?