sean-api-request | Stripe Developers | Page 1

dusty sparrow Feb 24, 2022, 9:48 PM

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hello, can you share the API request? req_1234

rocky glacier Feb 24, 2022, 9:49 PM

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Can I get that within the portal?

dusty sparrow Feb 24, 2022, 9:49 PM

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do you mean Stripe Dashboard? then yes
https://dashboard.stripe.com/logs

rocky glacier Feb 24, 2022, 9:50 PM

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I see it on the main developer overview

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But when I click it it says No results found

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And when I show all failures it is not in the log list

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dusty sparrow Feb 24, 2022, 9:53 PM

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can you link me to which specific request you think that failed?

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I can't figure out from a bunch of failing GETs which one was failing

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and please share a request ID, can't parse much from just a screenshot

rocky glacier Feb 24, 2022, 9:53 PM

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It does not show in the list

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It shows on the Developer Dashboard

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But not in the log

dusty sparrow Feb 24, 2022, 10:03 PM

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can you click into that? it should be possible to click into and see the full request (in your URL) like req_123

rocky glacier Feb 24, 2022, 10:09 PM

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If I click it it goes to this URL

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https://dashboard.stripe.com/test/logs?error_type=invalid_request_error&success=false&direction[0]=connect_out&direction[1]=self&created[preset]=7D&missing_response_fields[0]=error.param&missing_response_fields[1]=error.code

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And the screen is blank

dusty sparrow Feb 24, 2022, 10:11 PM

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let's start here: #946523455820558426 message

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go to https://dashboard.stripe.com/logs

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you'll see lots of requests, looks like you have plenty of errors

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let's start with ONE of those requests and go from there

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can you share one request ID, which I assume is blocking your livemode integration?

rocky glacier Feb 24, 2022, 10:14 PM

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None of the requests logged are an issue

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The request I am concerned about is not lited in the log

dusty sparrow Feb 24, 2022, 10:14 PM

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ok let's start there then, what request are you concerned with? what endpoint would it be hitting?

rocky glacier Feb 24, 2022, 10:15 PM

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v1/checkout/sessions"

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Here is the building of our request

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client.DefaultRequestHeaders.Add("Stripe-Version", new[] { "2020-08-27;us_bank_account_beta=v2" });
client.DefaultRequestHeaders.Add("Authorization", new[] { "Bearer " + _stripeClient.ApiKey });

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And the contents

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new KeyValuePair<string, string>("payment_method_types[]", "us_bank_account"),
new KeyValuePair<string, string>("payment_method_options[us_bank_account][verification_method]", "instant"),
new KeyValuePair<string, string>("mode", "setup"),
new KeyValuePair<string, string>("customer", customerId),
new KeyValuePair<string, string>("success_url", successUrl + "?sessionId={CHECKOUT_SESSION_ID}"),
new KeyValuePair<string, string>("cancel_url", cancelUrl)

dusty sparrow Feb 24, 2022, 10:21 PM

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ok so CheckoutSessions

next, going back to the request logs page: change API Method to POST and try that and share any request ids

rocky glacier Feb 24, 2022, 10:22 PM

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req_h7pz8XKcGv4SOn

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There are many

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This is one for setting up a Customer

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req_NhJ6FSTKK4XwCj

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This is for a setup_intents

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Here is one for the Candian Bank Checkout req_gWdZzPmsY3l2Xk

dusty sparrow Feb 24, 2022, 10:25 PM

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are these error'ing requests?

rocky glacier Feb 24, 2022, 10:26 PM

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req_hES63PpRxrLFVb

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There ar e afew, but I am not sure the specifics around them

dusty sparrow Feb 24, 2022, 10:27 PM

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yeah sorry we're not getting to the right thing here. That was just a diff erroring request for an action in the Dashboard

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are you the developer working on your integration?

rocky glacier Feb 24, 2022, 10:28 PM

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I am the team lead. The original Dev is out of office at the moment

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Our workflow creates a customer and then generates a checkout session

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CAD is working as expected

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ACH is failing with a bad request when creating the session

dusty sparrow Feb 24, 2022, 10:30 PM

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ok

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so let's get to the bottom of the 400'ing CheckoutSession

rocky glacier Feb 24, 2022, 10:30 PM

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We have been using a Dev instance and it has been workign for several monthls

dusty sparrow Feb 24, 2022, 10:30 PM

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back to the Logs page

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can you add a filter in that page for the endpoint: /v1/checkout/sessions

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so that it only lists POST requests that error out, to that endpoint

rocky glacier Feb 24, 2022, 10:31 PM

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The QA instance configuration was fnished today and our code is failing against it

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There are zero

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If I list all requests, I see the 2 successful ones for CAD

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dusty sparrow Feb 24, 2022, 10:34 PM

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check in test mode then?

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like clearly livemode says you had no error'ing requests

rocky glacier Feb 24, 2022, 10:34 PM

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Yes, I am in Test mode

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We only work in test mode on this instance

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dusty sparrow Feb 24, 2022, 10:35 PM

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did you use new API keys when you did this:

We have moved from our Dev to QA Stripe instance

since Stripe has no Dev/QA instances, only live and test moe

rocky glacier Feb 24, 2022, 10:36 PM

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I know, but we have multiple instances representing our environments

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We have a Dev instance, QA Instance, and Prod Instance.

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We use the Dev and QA Instances in "Test" mode

dusty sparrow Feb 24, 2022, 10:38 PM

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from the code snippet above, can you add these lines to get the request ID from the request made by your code
https://stripe.com/docs/api/request_ids?lang=java

Stripe API reference – Request IDs – Java

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

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I can try looking that up

rocky glacier Feb 24, 2022, 10:38 PM

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That is going to be difficult and take some time since it is in our QA environment

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But I can go down that path

dusty sparrow Feb 24, 2022, 10:40 PM

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yep I recognize but otherwise we're not sure what we're looking for since the Dashboard isn't showing stuff and I assume either things are happening in the other live/test mode or in a diff account due to (somehow) a diff API key being used

rocky glacier Feb 24, 2022, 10:40 PM

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I am guessing there is some configuration difference between teh 2 instances

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I will go ahead and add some logging around this so that we can get some more information

dusty sparrow Feb 24, 2022, 10:41 PM

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that is the other thing, you can log out (on your end) what
_stripeClient.ApiKey

is (don't paste it here though!) and compare if your DEV/QA instances possibly use diff API keys

rocky glacier Feb 24, 2022, 10:41 PM

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They do use different API Keys

dusty sparrow Feb 24, 2022, 10:42 PM

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ah that might be the issue (one account in a beta, the other not) but let's confirm once you log stuff

oh also

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log out ``` new KeyValuePair<string, string>("customer", customerId),

the `customerId` you pass too, that is a ~safe thing I can look up and try to trace where it was passed

rocky glacier Feb 24, 2022, 10:43 PM

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cus_LDFbNLhz8MGDrj

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cus_LDEsLw011Hqiy1

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I tried with both of these customers

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I think you are onto something

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This is out Dev Instance API Version Screen

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Our QA INstance looks different

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dusty sparrow Feb 24, 2022, 10:48 PM

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mind sharing the account IDs of each (fine to share here, they are not sensitive, they are like acct_123 and you'd find them under https://dashboard.stripe.com/settings/account

one of yours should be acct_1KR...wnL (grabbed it from the Customer above)
so I just need the other

rocky glacier Feb 24, 2022, 10:49 PM

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Dev - acct_1JrMjDFXP9IgMuNp

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QA - acct_1KRJDfEfB0rwywnL

dusty sparrow Feb 24, 2022, 10:50 PM

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thanks, looking

rocky glacier Feb 24, 2022, 10:50 PM

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I have also been messaging out Implementation specialist

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I think she might have just made some changes

dusty sparrow Feb 24, 2022, 10:51 PM

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ok so your QA account does not have the new ACH gates that your dev account has, so that is possibly a big one. Looking for the actual /v1/checkout/sessions request though to confirm

rocky glacier Feb 24, 2022, 10:51 PM

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OK that makes sense

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Without having the Gate it probably is not even getting logged

dusty sparrow Feb 24, 2022, 10:53 PM

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ah getting somewhere, think I have the request

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it would still be logged iirc

rocky glacier Feb 24, 2022, 10:53 PM

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I guess I meant not getting displayed in the portal for us to see

dusty sparrow Feb 24, 2022, 10:54 PM

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ah you're right, idk why I always thought they do get logged but this one isn't! just confirming which account this request was made on but yeah I do see the params you passed on an ACH CheckoutSession for one of the Customer IDs above

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error_message=beta_header_not_permitted error_type=invalid_request_error

this is a request on the acct_1KRJDfEfB0rwywnL account aka QA

which doesn't have the ACH gates so yeah that is the issue I expected earlier: #946523455820558426 message

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def reach out to your Implementation Consultant and have them apply the same gates from acct_1JrMjDFXP9IgMuNp to acct_1KRJDfEfB0rwywnL for parity

rocky glacier Feb 24, 2022, 11:05 PM

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OK will do

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Thanks for all of your help

#sean-api-request