#Lynn Lewis - refund API
lucid zealot
Hello. You can do this by specifying the partial amount you want to refund: https://stripe.com/docs/api/refunds/create#create_refund-amount
untold estuary
Thanks. I am very much a novice to this. where do I enter the code on this page?
lucid zealot
Oh you aren't a developer?
I would work with your developer to get this done if you don't have experience working with APIs
untold estuary
no, I am the owner and only employee of my company, so I guess in a sense I am the developer lol
lucid zealot
In this case I would use the dashboard: https://support.stripe.com/questions/refund-a-customer
This Discord server is for helping developers with their API integrations, though, so if you have further questions, I'd reach out to support: https://support.stripe.com
untold estuary
I tried using the dashboard but unfortunately this payment cannot be processed via the dashboard. But thank you
lucid zealot
No problem. Support should be able to help
untold estuary
I just got off the phone with support and they sent me here, but I will try again. Would someone from support be able to walk me through what to enter into the API to initiate this refund?
lucid zealot
So this charge should be dashboard refundable. If you're seeing some issues there, I'd go back to Support and ask them to escalate you internally to help refund this ACH payment. This is something support should and can help out with. I'd recommend asking to be put in touch with a Dashboard expert on refunding an ACH payment.
untold estuary
Awesome, thank you so much! I am on chat with them now
untold estuary
Thank you for the help on this, but it seems support is unable to help me. after half an hour on chat their only solution is to hire a developer to help me process this one refund. I think I could figure out the code but I am getting an error message when I go to https://api.stripe.com/
lucid zealot
What error do you see when you try to do it through the dashboard?
untold estuary
{
"error": {
"message": "Unrecognized request URL (GET: /). If you are trying to list objects, remove the trailing slash. If you are trying to retrieve an object, make sure you passed a valid (non-empty) identifier in your code. Please see https://stripe.com/docs or we can help at https://support.stripe.com/.",
"type": "invalid_request_error"
}
}
marble cosmos
How are you making these requests in your code?
untold estuary
im not experienced enough to code, I am going to hire a developer since support suggested it. thanks