xxxxx-Payouts | Stripe Developers | Page 1

misty marten Feb 24, 2022, 4:46 AM

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Can you see it here? https://dashboard.stripe.com/test/payouts on his Dashboard

supple relic Feb 24, 2022, 4:47 AM

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why its showing me date as Feb 11

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he has received double payouts on feb 22

misty marten Feb 24, 2022, 4:51 AM

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Can you give us 2 payouts they received? We can take a closer look on its detail

supple relic Feb 24, 2022, 4:52 AM

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he has received two payouts of $3.44 each.

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that's why i want to check from the stripe account. How can i check?

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Does that mean he will have a negative balance with Stripe?

misty marten Feb 24, 2022, 4:56 AM

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Hmm he receive Payouts, right? Means he is getting money. Why would you think he will have a negative balance?

supple relic Feb 24, 2022, 5:01 AM

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So is their any case when the stripe can have negative balance?

misty marten Feb 24, 2022, 5:05 AM

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Can be, but it would be covered in Reserve balances. Explained here: https://stripe.com/docs/connect/account-balances#understanding-connected-reserve-balances

Understanding Connect account balances

Learn how Stripe account balances work when using Connect.

supple relic Feb 24, 2022, 5:05 AM

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As one of my customers purchase item $5.00 . Per my order item detail tab (completed transactions), he should have received $3.91 but he is getting double payouts then from where the money comes.?

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i am not getting exactly from where this extra amount was paid?

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can you please check this one out?

misty marten Feb 24, 2022, 5:20 AM

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👋 My colleague would be here soon to take a closer look

fast crown Feb 24, 2022, 5:20 AM

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Hi @supple relic I'll take over this thread, give me a sec to catch up

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Can you share with me the payout IDs?

supple relic Feb 24, 2022, 5:23 AM

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from where i can see the payout id's?

fast crown Feb 24, 2022, 5:23 AM

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https://dashboard.stripe.com/test/payouts

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You can also share with me the logs

supple relic Feb 24, 2022, 5:27 AM

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here i can see only a single payout of $1.80 made on feb11

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my customer has received two payouts of $3.44 each on feb22

fast crown Feb 24, 2022, 5:27 AM

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Or can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

supple relic Feb 24, 2022, 5:29 AM

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acct_1ITYJhHFt6qIi7wn

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Can you please check as this is a major issue.

fast crown Feb 24, 2022, 5:29 AM

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One sec. let me check

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and what's your customer's account ID ?

supple relic Feb 24, 2022, 5:34 AM

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that's what i can check from the payouts but i can't see the payouts of feb22

fast crown Feb 24, 2022, 5:36 AM

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I really need your customer's account ID so that I can check.

supple relic Feb 24, 2022, 5:36 AM

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from where i can see that.

fast crown Feb 24, 2022, 5:36 AM

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Dashboard -> Connect

supple relic Feb 24, 2022, 5:37 AM

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acct_1K1gTOQVHIiMMBjk

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i can see two payouts generated why?

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Can you please explan me this one-As one of my customers purchase item $5.00 . Per my order item detail tab (completed transactions), he should have received $3.91 but he is getting double payouts then from where the money comes.?
i am not getting exactly from where this extra amount was paid?

fast crown Feb 24, 2022, 5:40 AM

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I can see your application called the payout API twice (req_YyNW4poloeP6Bm and req_eMHbn33JVs2BvT), and that's why it resulted in two payouts.

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You might want to check with your developer if it's not the intended behaviour.

supple relic Feb 24, 2022, 5:57 AM

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And why the payout generated 3.44 as the payout created was for 3.9

fast crown Feb 24, 2022, 5:57 AM

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You need to ask your developer, the amount specified in the payout request is 344.

#xxxxx-Payouts