prosendb - sca | Stripe Developers | Page 1

high prism Feb 23, 2022, 9:43 PM

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The test flow uses Stripe's test 3DS UI, not real bank UI

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The content of that flow is at the discretion of the issuing bank

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It's normal for the amount to be 0 or perhaps $1 when you're setting up a card without payment

fringe bone Feb 23, 2022, 9:45 PM

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On the real payment it shows EUR 0 instead of the amount it's supposed to be and fails afterwards, I guess because approval was only for EUR 0.

sinful jasper Feb 23, 2022, 9:47 PM

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Hello! Can you share the ID of a Payment Intent where you experienced this issue?

fringe bone Feb 23, 2022, 10:01 PM

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Hi @sinful jasper, I checked the Stripe Dashboard but didn't find the Payment Intent. May it not create one if it fails like that?

sinful jasper Feb 23, 2022, 10:01 PM

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It's not possible to start the authentication process without a Payment Intent.

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Do you have any Stripe IDs related to one of the impacted payment attempts?

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A Charge ID? A request ID for an associated API call?

fringe bone Feb 23, 2022, 10:07 PM

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Can we communicate privately to share more details about this case?

sinful jasper Feb 23, 2022, 10:07 PM

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Not here, no, this is a public server. If you need private help you'll need to contact support: https://support.stripe.com/contact

fringe bone Feb 23, 2022, 10:13 PM

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Thank you.
Is it safe to share the related Stripe account ID here or could that one be misused?

sinful jasper Feb 23, 2022, 10:13 PM

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A request ID would be best. An account ID would be okay, but unlikely to help much.

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Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

fringe bone Feb 23, 2022, 10:21 PM

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Thanks, I look into the log to hopefully get more insights.

sinful jasper Feb 23, 2022, 10:23 PM

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How many times has this happened?

fringe bone Feb 23, 2022, 11:13 PM

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Multiple times, that particular person wasn't able to pay at all and they used different means for payment.

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We had reports for multiple EU cards where $0 was authenticated.

sinful jasper Feb 23, 2022, 11:15 PM

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Multiple times with a single customer or multiple times across multiple customers?

fringe bone Feb 23, 2022, 11:41 PM

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yeah, multiple times with different customers apparently. On that API log, is there a way to search for amount or metadata?

sinful jasper Feb 23, 2022, 11:42 PM

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Not in the request log, no, but you should be able to use the overall Dashboard search at the top to search for those things.

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