nikos ntousakis-sub-error | Stripe Developers | Page 1

brisk dune Feb 23, 2022, 12:46 PM

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Hey there. Can you share the ID of a failing API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

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brittle basin Feb 23, 2022, 12:48 PM

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connected account id acct_1IBnmIDkiTftpwDE

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subscription id sub_1KLyGODkiTftpwDEhWR3FxFJ

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request id
req_yEqp30bBcMBa27

wild chasm Feb 23, 2022, 12:58 PM

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yes, if one connect platform creates a subscription, then other platforms can't interact with that subscription, it's part of the security model for Connect(so one platform can't cancel subscriptions that other platforms are using to make money)

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if you have a new platform account/application then you're a new platform so this would be a side effect of the migration I suppose! you should reach out to support again to see what options there might be

brittle basin Feb 23, 2022, 1:04 PM

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thank you for your help if you have any tips i would be glad to hear 🙂

wild chasm Feb 23, 2022, 1:07 PM

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not sure what you mean — the next step is to reach out to https://support.stripe.com/?contact=true or whomever you were in touch with before, to explain the issue and ask for what your options are!

#nikos ntousakis-sub-error