fobor10362-billing-portal | Stripe Developers | Page 1

wind harness Feb 23, 2022, 4:09 AM

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heya @silk plover, could you elaborate what you mean by outstanding balance in this case?

silk plover Feb 23, 2022, 4:11 AM

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a customer has open invoices that are unpaid

wind harness Feb 23, 2022, 4:13 AM

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i would say you can prevent them from cancelling but you would need to implement the logic on your application. You would want to check if the user has any "outstanding balance", if they do, do not enable subscription cancellation on the portal configuration : https://stripe.com/docs/api/customer_portal/configurations/create#create_portal_configuration-features-subscription_cancel-enabled

silk plover Feb 23, 2022, 4:17 AM

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hmm

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seems troublesome though

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I don't want to completely block them from accessing portal if they have an outstanding balance

wind harness Feb 23, 2022, 4:18 AM

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they can access the portal

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they just won't be able to cancel subscriptions

silk plover Feb 23, 2022, 4:20 AM

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ok but then i would need to create another portal for them to cancel subscriptions?

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so 1 portal to prevent cancels and another portal to allow cancels

wind harness Feb 23, 2022, 4:22 AM

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yep

silk plover Feb 23, 2022, 4:22 AM

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if outstanding balance then view portal but disable cancels. If no outstanding balance then view portal plus allow cancels

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^pseudocode

wind harness Feb 23, 2022, 4:23 AM

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yup, that's what i had in mind

silk plover Feb 23, 2022, 4:24 AM

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thanks i have a bunch to think about now

#fobor10362-billing-portal