ChibiDragoon-subscription-restart

[wise sedge]

Hi 👋 a new subscription will not pull in previous troubled payments, you would need to manually account for those.

[kindred crystal]

ok so either ask him to pay the last bill to create the new subscription or add it to the fee basically?

[wise sedge]

Yup, you can either try to have the customer pay the outstanding invoice, or you can find a way to add it to their new payment. You could add it to the subscription as a one time fee, or adjust their customer balance to reflect the outstanding payment amount (which will then be pulled into the next invoice that is generated).
https://stripe.com/docs/billing/customer/balance

[kindred crystal]

alright if it's possible i shall try that route ty 🙂

[wise sedge]

Happy to help!