KrisLwks - insufficient funds | Stripe Developers | Page 1

devout meadow Feb 22, 2022, 2:28 PM

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Interesting

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I'll look into this a bit further

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Can you give me an example id for a charge?

keen vortex Feb 22, 2022, 2:34 PM

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pi_3KVtsCIRLbzMRgOX04wuXRA8

devout meadow Feb 22, 2022, 2:36 PM

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Ok thanks. Looking into this

keen vortex Feb 22, 2022, 2:47 PM

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Thank you. This is very concerning

devout meadow Feb 22, 2022, 3:01 PM

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Ok. After looking into this further, I recommend reaching out to our support team. They can investigate the issue further: https://support.stripe.com

Stripe: Help & Support

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keen vortex Feb 22, 2022, 3:18 PM

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Thanks! I have already had it verified by the support team but they found nothing unusual.
It is hard to believe that 700% increase in failures is a coincidence thought.

devout meadow Feb 22, 2022, 3:18 PM

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Yes it is curious. We haven't received any other reports from users with such an increase, though

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I still would open another thread with support to get more info

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And also I would encourage your customers to reach out to their issuers/bank accounts for more info if they don't actually have insufficient funds

keen vortex Feb 22, 2022, 3:36 PM

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Fair point. If we find 2-3 users claiming they had funds I'd open another ticket with more details. Makes sense.

#KrisLwks - insufficient funds