Dragos-Transfer | Stripe Developers | Page 1

chilly dove Feb 22, 2022, 8:35 AM

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Hi there, can you share with me the request ID?

dusty ravine Feb 22, 2022, 8:35 AM

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ch_3KVtb1KZ3arTVa2l0aE9rVN1

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this is the charge ID

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pi_3KVtb1KZ3arTVa2l0qhL87QX - this is the payment intent

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does this help, or do you need other IDs?

chilly dove Feb 22, 2022, 8:55 AM

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Thanks for the waiting, let me get the logs

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I don't see any 400 errors with this Payment Intent, can you send the request ID instead?

dusty ravine Feb 22, 2022, 8:56 AM

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is there a way I can get the request id from the Stripe dashboard?

chilly dove Feb 22, 2022, 8:57 AM

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Yes, you can go to Developer->Logs

dusty ravine Feb 22, 2022, 8:59 AM

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basically we want to create one transfer from this charge, but when creating the charge from Rails, we get this error back

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I'll look at the logs...

chilly dove Feb 22, 2022, 9:01 AM

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Hi @dusty ravine my shift is over and my colleague will join this thread soon

dusty ravine Feb 22, 2022, 9:01 AM

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okey, thank you Jack!

noble radish Feb 22, 2022, 9:03 AM

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Hello! Please share the request ID that is returning an error (req_xxx)

dusty ravine Feb 22, 2022, 9:04 AM

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hello Somna, I'll do it shortly, I'm waitng for the dashboard credentials from my team...

dusty ravine Feb 22, 2022, 9:30 AM

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req_uhWEOvJMKzg9WZ

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sorry for the wait...

noble radish Feb 22, 2022, 9:30 AM

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Thanks! Give me a few minutes to look into this.

noble radish Feb 22, 2022, 9:50 AM

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It looks like your Stripe account is currently "pending identity verification". This is why the transfer is failing.
since this is account related, I would recommend to contact Stripe support directly here: https://support.stripe.com/?contact=true

#Dragos-Transfer