vitali-error | Stripe Developers | Page 1

hoary temple Feb 21, 2022, 10:02 AM

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Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

desert sinew Feb 21, 2022, 10:04 AM

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req_iPT5alJ3nhq8vN

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this is the original post, i dont see a log for the update

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i suspect it happens when i send bad data for an 'individual' business_type along with the business_type itself, one of the fields in this case ssn_last4 fails validation but returns an error saying the problem is with the business_type

hoary temple Feb 21, 2022, 10:06 AM

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Thanks! Give me a few minutes to look into this.

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where exactly do you see the error you mentioned earlier?

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I just found the error on the connected account.

desert sinew Feb 21, 2022, 10:17 AM

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i just get it from the stripe->update

hoary temple Feb 21, 2022, 10:19 AM

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Yes found it, currently investigating.

desert sinew Feb 21, 2022, 10:19 AM

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cool thx

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can you send me the log of the error? cant find it in the dashboard

hoary temple Feb 21, 2022, 10:21 AM

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Here's the request ID: req_wPfOu2c0VQvkHG
Note that you can only see it on the connected account (and not on your platform account)

desert sinew Feb 21, 2022, 10:24 AM

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strange i only see the first 200 post

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hoary temple Feb 21, 2022, 10:42 AM

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Okay, I think I found the issue with the help of a colleague.

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You are using an old API version (2017-02-14), but you need to use at least version 2019-02-19 that added the business_type parameter.
More info here: https://stripe.com/docs/upgrades#2019-02-19

desert sinew Feb 21, 2022, 10:46 AM

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ah

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how do we upgrade the api version?

hoary temple Feb 21, 2022, 10:49 AM

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You have two options:

Change your version in the Stripe dashboard. Note that this will change the version of all your requests. https://dashboard.stripe.com/developers
Or pass the version in you API call as shown on the right of this page https://stripe.com/docs/api/versioning

desert sinew Feb 21, 2022, 10:52 AM

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we used stripe for basically charges up until now, will the upgrade hurt us? anything we should be aware of?

hoary temple Feb 21, 2022, 10:57 AM

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It's difficult to tell. I would recommend reading https://stripe.com/docs/upgrades and doing some tests by passing a newer API version in the API calls in test mode.

desert sinew Feb 21, 2022, 10:57 AM

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allright thanks!

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btw why cant i see the error in the dashboard?

visual lance Feb 21, 2022, 11:14 AM

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because the request is on the connected account, not your platform, so it's on the dashboard of the connected account.

desert sinew Feb 21, 2022, 11:15 AM

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ah, ok i got it thx

simple thorn Feb 21, 2022, 11:28 AM

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@visual lance can you elborate?
We went to https://dashboard.stripe.com/connect/accounts/acct_1KVDnX2HPhGffOR9/activity
On the bottom we have logs.
We see only the successful log.

What does it mean "connected account dashboard"? We are using "custom connect", so he has no dashboard.

visual lance Feb 21, 2022, 11:28 AM

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yeah it's complicated

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correct, Custom accounts do not have a dashboard

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but you can do that ^^ and you will open a view that lets you see a kind of dashboard for them, and from there go to Developers > Logs (like normal on your own platform account) to see their logs.

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We went to https://dashboard.stripe.com/connect/accounts/acct_1KVDnX2HPhGffOR9/activity
On the bottom we have logs.
unfortunately those are actually different logs, it's complicated as mentioned. sorry

simple thorn Feb 21, 2022, 11:30 AM

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Undestood! thanks

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On that note, to make sure I understand, as Custom connect accounts, they don't have access to this dashbaord right?

visual lance Feb 21, 2022, 11:33 AM

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right

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you as the platform can look at this "view-as" dashboard thing, but that's just for debugging

#vitali-error