#Trish - Connect Questions

1 messages · Page 1 of 1 (latest)

timid crystal
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Hello! Is your existing account already connected to a platform?

frozen oracle
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its not connected to any platform at the moment ...it used to be 2 years ago but i believe i removed it.

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how do i check that?

timid crystal
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You should be good to go then, the new behavior only applies to connecting to multiple platforms that perform write operations on your account at a time. You can verify you're not connected to a platform by looking at this page in your Dashboard: https://dashboard.stripe.com/account/applications

frozen oracle
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let me check

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looks like i did not .....the platform is from 2017 - if i remove it then i do not need a second account correct?

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the new platform is the same one

timid crystal
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Yep, if you disconnect from that platform you should be able to connect to a different one.

frozen oracle
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same company

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RK9 Labs

Application access: Read and write
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Approved on Sep 7, 2017

timid crystal
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If you're already connected to it why would you want to disconnect and reconnect?

frozen oracle
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i dont but that company is telling me that based on stripes documents i need a new one but looks like they are wrong

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they are saying they read thru stripes documents

timid crystal
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I recommend letting them know you're already connected and see what they say. It's possible you would need to disconnect and reconnect for some reason, but I can only guess as I don't know what that platform is doing.

frozen oracle
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this is what they told me "We took a deeper look at the revised Stripe documentation to see if we could use an existing account, even if it is not connected to any other platform. "

timid crystal
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They took a deeper look and what? What did they find?

frozen oracle
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I am going to remove the current access - is there anything u need to do to make sure no platforms are connected to my account

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now i have no authorized platforms

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deeper look prolly means they read more

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Can you please check my account (they are asking this) that is will allow me to add a platform that has read_write scope via a standard connected account. They are telling me that all your documents say this is not possible after june 2021

timid crystal
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I can't verify that here as this is a public chat and I can't verify your identity here, but if you're not connected to any platforms you should be able to connect to one now.

frozen oracle
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the document they are reading is titled: Platform controls for Standard accounts

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somewhere on that doc it says "starting in June 2021, platforms using oAuth with read_write scope will not be able to connect to existing accounts"

timid crystal
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I know the document, yep. I think I'm a bit confused because it sounds like they're saying something won't work that hasn't been tried yet. Can you try the connection and see if it works as expected?

frozen oracle
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yes I will ask them to try.

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Thank you very much I will come back here if there is a problem

timid crystal
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Sounds good, good luck with it!

frozen oracle
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i am not sure why there is such a push for me to get a second account do you?

timid crystal
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I think there might just be some confusion about the ~new behavior, but I can't say for sure.

frozen oracle
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is that document only for accounts that have multiple platforms connected?

timid crystal
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Pretty much, yes.

frozen oracle
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They are asking me to ask you this: "will it convert the account so that 'platform controls' are enabled.

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and they said they no longer connecting accounts via OAuth.

timid crystal
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I don't have enough information to answer that, unfortunately. Would it be possible to have them join this thread so I can talk to them directly?

frozen oracle
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i am asking

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they have a meeting in 3 minutes they cannot but i am asking what time they would be free

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they will let me know

timid crystal
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In the meantime have they tried to connect? Has it worked?

frozen oracle
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they are saying they have to look into what, if any, implications connecting to an existing account has on their platform. I dont understand it either ...if there are no other platforms connected then its like a new account right?

timid crystal
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Yes, seems like it would be.

frozen oracle
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ok i will be back....many hours from now sorry about that but will get you an update

timid crystal
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Sounds good. By then this thread will likely be archived, but you can ask in #dev-help to have it unarchived when you get back.

frozen oracle
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ok

frozen oracle
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I have a question. If i create this new account i saw a section from that doc. which references controling payments...there is a note under it which say to contact you guys if I want to restrict a platform from being able to make their own payouts. How do i do that and what do i need to do to restrict the platfrom from doing that

timid crystal
frozen oracle
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thank you