#PDot - checkout session expiration

1 messages · Page 1 of 1 (latest)

void crater
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Hello. One moment while I catch up here

west flare
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no problem

void crater
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Checkout sessions expire 24 hours after creation

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That's what is happening here

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The user didn't pay within 24 hours, so the page expired

west flare
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Yes I read that in the docs, but for this user specifically the payment issue occured in about 1 secound. The user cheked out the product and tried and pay and the issue occured

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It's also difficult to recreate it as it only occurs sometimes

proven mulch
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Can you give the Checkout Session id?

west flare
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is it safe to? lol

void crater
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Yes that info is safe to share in herer

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Not sensitive data

west flare
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pi_3KPZwgI8IkWHMKds0zNG2CxL

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also, if the issue is indeed related to the user's checkout time for more than 1 day. Is it possible to increase that time period of checkout?

proven mulch
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no the maximum is 24 hours. Let us look into why that one got canceled!

west flare
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okay, thanks

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Also, I am assuming the transaction time for 24 hours starts - when the user gets to the ui with textfields to input their card details?

proven mulch
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Okay so it's clearly what happened here. The Checkout Session was created on Feb 4 and exactly 24 hours later on Feb 5 it got canceled entirely

west flare
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Okay, I m going off of what the user in chat is saying. I guess we'll write an exclaimer saying you have 24 hours to complete a trasction once reached the Strip payment

proven mulch