#PeterChu-M2-disconnect
minor geode
Hi there 👋 sorry to hear about that, please bear with me while I consult with colleagues as I'm not terribly familiar with the m2 readers yet.
long sphinx
No problem 😉 We have drained our brain to find this issue😂
minor geode
Haha, definitely understand that. I actually think it's going to be best if this gets routed to our support team with some detailed info. You mentioned that sometimes you have to restart the pad, is that an iPad or an Android-based tablet?
long sphinx
Android tablet. Lenovo TB-J606F
minor geode
Gotcha, thank you! Can you report this to our support team:
https://support.stripe.com/?contact=true
When you do, please include:
- The ID/Serial Numbers of the reader(s) where you're seeing this
- The firmware version of the reader(s)
- The code that you're using in your Activities in Android for interacting with our SDK
- The contents of the logcat logs when the disconnect occurs, with verbose logging turned on by setting
LogLevel = LogLevel.VERBOSE: https://stripe.dev/stripe-terminal-android/core/core/com.stripe.stripeterminal/-terminal/-companion/index.html#1541288677%2FFunctions%2F-1814817128
long sphinx
No problem! Let me organize the information and send you tomorrow. I have to go asleep now to recover some stamina😅
