Rider1-spain | Stripe Developers | Page 1

proper shale Feb 17, 2022, 8:12 AM

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heya @hasty ridge, you can reach out to Stripe Support : https://support.stripe.com/contact. If you mention that you want to communicate in Spanish, they'll be able to help

hasty ridge Feb 17, 2022, 8:18 AM

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well can you help me?

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I made a purchase with a company that works with you and they told me that on day 1 they made a refund through Stripe but it has not yet arrived

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the company is Mahtec Miner

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Screenshot_2022-02-17-09-20-30-456_com.mi.globalbrowser.jpg

Screenshot_2022-02-17-09-20-36-940_com.discord.jpg

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Screenshot_2022-02-17-09-21-11-721_me.bluemail.mail.jpg

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those are the only data I have about the return. the company no longer answers my messages

proper shale Feb 17, 2022, 8:23 AM

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This isn't something which we have the expertise to help with in this channel i'm afraid. We mainly handle technical and integration questions here.

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You'll likely need to continue trying to reach out to the company. Without certain specific details which only the company can provide to Stripe, Stripe won't be able to identify if there's any issue with the refund

#Rider1-spain