#Archangel-Sub-Retries

1 messages · Page 1 of 1 (latest)

glass cloak
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Hi there! Retries are specific to an invoice. So, this mostly depends on how your Subscription settings are set up... if you are waiting for all retries to fail to cancel the Sub, then we will generate a new invoice at the end of the billing period (end of first month) and that invoice will follow its own retry behavior depending on the payment attempt.

olive violet
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Ok so after one month, we don't want the subscription to be cancelled. But then in the second month a second invoice is generated, now we have both invoices attempting payments because the smart retries is set for two months. Maybe setting the smart retries for 60 days is a bad idea. Maybe it's better if I just tell you what we want. We want a subscription billing retry to be attempted for 60 days, but then when the payment does succeed we want it to only charge for 1 month, not for the two. So what's the best way to accomplish that?

glass cloak
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Thanks for clarifying! Let me think for a moment...