#Keith_SC - declines

1 messages · Page 1 of 1 (latest)

dull escarp
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Hello

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Can you share the ID's where you see the declines?

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I can try looking, but this might be a better question for support: https://support.stripe.com

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

charred tartan
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Hi. A little more detail: we have a platform account and are creating direct charges on connected standard accounts.

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This is the failed charge: ch_3KTXkVEq4Lpf0u8M0l4w0cZQ

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and ok. I can go to support but thought I'd try here first.

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This charge succeeded a few seconds before the failed one: ch_3KTXkSDhXltGSlyE0ZVY5ZDS

dull escarp
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Looks like a do_not_honor decline code

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The customer can contact the issuer for more info

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But in general, declines aren't our area of expertise here, so I'd recommend contacting support for more info: https://support.stripe.com

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

charred tartan
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Ok. Thanks.