#a.reit-invoice-email
iron anchor
Hi 👋 we aren't terribly familiar with the email flows in this forum, but I believe it should based on this document:
https://stripe.com/docs/receipts#receipts-with-billing
sturdy gust
Ok this is regarding the receipt. But I am talking about the invoice. Maybe I was a bit unclear but IMHO the customer should be notified via Email with the invoice attached to pay before he gets automatically charged by Stripe.
Is this the case?
iron anchor
As far as I know, no the invoice is not sent to the customer when using charge_automatically. You can configure your settings to send them a reminder about the upcoming renewal, but that can't contain the contents of the invoice as you could add additional invoice items to the customer/invoice up until the invoice finalizes, and once it finalizes it automatically charges so there wouldn't be time to send the invoice beforehand.
The emails about upcoming renewals can be adjusted within the dashboard:
https://dashboard.stripe.com/settings/billing/automatic
sturdy gust
But from our side there is no need to send the invoice before the customer gets charged. The customer in the end should just receive an email with the invoice immediately after he was charged.
What about this setting:
iron anchor
Email with the invoice attached to pay before he gets automatically charged by Stripe.
The customer in the end should just receive an email with the invoice immediately after he was charged.
Just to make sure we're aligned, are we talking about an email being sent before or after payment?
sturdy gust
Sorry, for us it does not matter
But it should be either before or immediately after the successful charge
So flow is like that
- Invoice gets created / Charged at the same time
- Not matter if the charge was successful or not, Customer should receive the an email with the invoice attached
iron anchor
I don't think that setting will do what you're looking for as it says it's for invoices sent to be manually paid, but again we aren't terribly familiar with the email flows or dashboard settings in this forum (we primarily focus on API integrations). You can try that and see if it does what you want, but I think our support team will be more familiar with the functionality that you're asking about:
https://support.stripe.com/?contact=true
sturdy gust
Ok thanks I will contact the support.