#aksharj-upcoming-invoice-event
solar urchin
ok thanks. is it possible for you to confirm
sorry, we have a upcoming renewal
on 28th Feb where billing method is send_invoice
and we have this setting set
opal lynx
I'm working on setting up a test scenario, but it'll take me a little while to simulate
opal lynx
Whoops, I misread this initially and thought you were referring to the invoice.upcoming event rather than the email. I'm not familiar with the email triggers and don't have a way to test that. I'm going to try checking with teammates.
solar urchin
ok, is it also possible to check if we get invoice.upcoming in this case, because i did not seem to get it
i can provide you a customer id if thats of any help
opal lynx
The event I'm more confident you shouldn't receive due to its description:
Occurs X number of days before a subscription is scheduled to create an invoice that is automatically charged—where X is determined by your subscriptions settings. Note: The received Invoice object will not have an invoice ID.
solar urchin
ah because we have set billing method to send invoice
we should not get the event invoice.upcoming
is my understanding correct?
opal lynx
Yes, and based on what my teammate and I are seeing the email won't be triggered either when using send_invoice.
solar urchin
you mean the reminder email?
opal lynx
Correct
solar urchin
@opal lynx, sorry a bit confused here, i also had a chat with Stripe Support
and they seem to say that the reminder email is sent out even if the customer billing method is send invoice
🤔
😢
is it possible to see it mentioned in docs somewhere or are you very sure that the emails about upcoming renewalsare not sent when billing method is send invoice
sorry for the bother, trying to make sure
opal lynx
Hhmmmm, I'm really not sure. Do you by chance have an example of a customer from live mode that would have gone through this flow? If so, we can try looking at them to see what happened.
solar urchin
sure, here is a customer id cus_ITOLpkFy9cX6M9
the subscription is set to renew on 28th Feb and billing method is send_invoice
i see that Next invoice for subscription will be sent on Feb 28
but just want to make sure about emails about upcoming renewals
opal lynx
Apologies for the delay, we're taking a closer look.
solar urchin
no problems at all, thanks for the update 🙂
opal lynx
We looked at that customer and their upcoming invoice. Based on your account settings it looks like upcoming invoice emails are set to be sent 15 days before the renewal, which would have been a couple days ago for that customer and we did not see any evidence that an email was sent to them.
solar urchin
thanks, so just to confirm my understanding. the upcoming invoice email will be sent even if the the billing method is send invoice? correct?
opal lynx
No, based on what we're seeing the upcoming invoice email is not sent when using the send_invoice collection method.
solar urchin
ah could that be the reason you did not see any evidence that the email was sent to the above customer
as the customer has billing_method send invoice
opal lynx
Yup, rather than speculating and guessing we looked at that customer as an example of what the system will actually do, and it did not send the renewal reminder email for that user.
opal lynx
Happy to help, hope you do the same!