#arch37ype - Subscription Pausing

1 messages · Page 1 of 1 (latest)

severe shard
lime island
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Thanks @severe shard

severe shard
lime island
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Yes. I'm not completely convinced it's the right thing for my use case however

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We are using Stripe Connect, and our users have been creating subscriptions for their clients

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Our users are looking to pause payment collection while they go on holiday for example

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Does subscription pausing do any form of pro-ration, or does it literally just void invoices that fall within the paused period?

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(I'd be using pause_collection[behavior]=void)

severe shard
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I haven't tested this particular workflow before. I'm going to ask some of my colleagues about this.

lime island
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Ok, thank you

severe shard
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Alright. Answers received. There will not be any automatic prorations in your case. If your users want to credit their customers that would be something you would implement on your end. Does that give you clarity on how to proceed?

lime island
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Could I use subscription schedules for this? And switch clients onto a free plan for the "paused" period?

lunar onyx
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👋 I'm just hopping in since @severe shard has to head out soon - what is your goal here? It sounds like when you "pause" a subscription you want to credit back the user for any unused time (between when the subscription was paused and the next billing cycle)?

lime island
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Hey @lunar onyx

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Effectively, yes. What we don't want is to have clients upset that they were billed a full month, and our user had actually "paused" their service for X amount of time during that period

lunar onyx
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Gotcha - yeah then switching over to a "free" plan may be the better option for you since that will enable us to generate prorations. Alternatively, you could use the pausing functionality from Stripe, calculate the proration yourself, and then create a refund or issue a customer credit balance for that amount yourself