#lukeKu - waiting periods

1 messages · Page 1 of 1 (latest)

tranquil jolt
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Hello. Where are you seeing waiting periods, specifically?

idle void
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Made a payment to Stripe platform and want to transfer to Connect Express account

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But the funds should as "Available Soon"

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*show as

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also made a direct payment from a customer to the Connect Express which is also Available Soon

tranquil jolt
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Ok. Can you send the request ID for that transfer?

idle void
tranquil jolt
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Ok cool

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If you use these cards, they will bypass the pending balance

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Does that give you what you need?

idle void
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excellent! thank you. let me try quickly to confirm

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and once I have made a payment to the Stripe Platform account, where do I go to transfer to a Connect account?

tranquil jolt
idle void
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why did it take so much for the fee?

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Shouldn't it be 2.9% + $0.30?

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This was a payment directly from customer to the Stripe Connect Express account

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It's because the card is international 😭

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is there a way to restrict the type of cards a customer can set up a PI from?

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or rather, when the front-end is passing the card info?

tranquil jolt
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How are you accepting payments?

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PaymentElement?

idle void
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I don't think so. We are using setupIntent

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We need to store their payment method for later billing

tranquil jolt
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Ok. How are you collecting card details on the front-end?

idle void
tranquil jolt
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Checkout or Custom Payment Flow?

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Or a mobile integration?

idle void
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custom payment

crimson skiff
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You can do some things to try to tell beforehand but we typically recommend not trying to differentiate if possible because on balance the high fees and low fees typically cover each other.

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Otherwise, it would probably be best to only hold these funds initially, check the card brand once the funds have been successfully help, and capture or release the funds based on what you decide