#corjan-subscriptions
raven crater
can you post the sub_sched_xxx ID you're working with? it can be easier to follow than reading the text :p
worthy river
Yeah sure! Let me create a new schedule through the API. Gimme a sec ❤️
Woops: sub_sched_1KTQhmGzhgXG0QoUkRbjJcW1
raven crater
thanks, will look in a little while.
raven crater
If I however cancel the scheduled deletion
can you show me how you do that?
but sorry, this is really complex and I'm answering many other questions so it's going to be a while before me or my colleagues can really dive in
worthy river
Sure!
No problem at all. After months of working with your API I feel pretty experienced 😉 I might miss a simple API parameter (we humans tend to miss tedious details) but I thought this might be difficult. Go ahead and answer some others. I will provide you with some more info.
To start off with, let me tell you how I schedule the deletion.
For an existing subscription (with billing yearly interval) I create a new schedule. This schedule will have a single phase.
The start_date of that phase is equal to the subscription current_period_start.
The end_date of the phase will be set to the date I want it to be cancelled. For the scenario above that is start_date + 1 month
One other parameter is explicitly set: the end_behavior. Passed value is "cancel"
Now over to cancelling a scheduled deletion.
For that same subscription I modify the current_phase to have the same start_date as before (still the subscription current_period_start).
The end_date is reset to the the initial value (current_period_start + 1 year, it was a yearly subscription afterall).
This schedule doesn't really need to do anything to the subscription as a previous action is reverted. Therefore the end_behavior is set to "release"
---- details ----
After scheduling the cancellation: the dashboard shows the following information.
It was created Feb 15th and originally the next invoice would be Feb 15 2023. However a proration is now created for Mar 15 2022 (as expected).
It bills €0,00 on Mar 15 as the invoice only contains a prorated invoice item for €36,01 (11/12 of the original amount).
Now when I want to revert this scheduled operation (as described above).
The original schedule phase has an end_date of 1647349466 (Tuesday 15 March 2022 13:04:26)
I updated that to end_date of 1676466266 (Wednesday 15 February 2023 13:04:26) -> current_period_start + 1 year
The schedule (sub_sched_1KTQhmGzhgXG0QoUkRbjJcW1) was completed successfully.
The subscription is not cancelled for deletion anymore (screenshot).
However.....
- The pending invoice item to refund €36,01 still exists -> I could delete that through the API.
- An invoice will still be created on March 15th for one month usage. Actually it is a whole year with a discount based on the existing invoice item (screenshot 2)
The scheduled deletion was however cancelled so why is the next invoicing moment not equal to Feb 15th 2023?
raven crater
I'm sorry but I think it would make more send to write a detailed email to https://support.stripe.com/?contact=true instead.
we don't have the bandwidth to respond to this quantity of messages here, and I have to hand over to a colleague in 5 minutes so they'll have to rebuild all the context.
if you write in then we can take as much time as needed to understand your case and suggest something!
worthy river
Thanks for letting me know. I will do that