Prasann-Connect | Stripe Developers | Page 1

night forum Feb 15, 2022, 3:03 AM

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Have you enabled "email customers for successful payments" in your email receipt setting?

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https://dashboard.stripe.com/settings/emails

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Be noted that we don't send email in Test Mode. In Live mode it should be sent automatically

pseudo sun Feb 15, 2022, 4:42 AM

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yes but I am using stripe connect

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I want this for my connect customers

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and that's not possible using dashboard

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Like for e.g. I am shopify and and my connect customers are retails owners. I write a code to handle payment for them. So, if I turn on that setting on my stripe dashboard, its not going to do anything for them.

night forum Feb 15, 2022, 4:49 AM

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Which connected account type and what type of payment is that?

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If it's Standard Account and Direct Charge then yes each of your retailer owners will have control over the setting, as the payment is made belongs to their Stripe Account

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if it's Express/Custom and Destination Charge, it's your customer and you control the setting

sinful jolt Feb 15, 2022, 4:54 AM

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Hi @pseudo sun I'll take over this thread, give me a sec to catch up the conversations.

pseudo sun Feb 15, 2022, 4:59 AM

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express accounts

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they don't have control over the setting

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so, is there something in code I can do that auto sends receipts?

night forum Feb 15, 2022, 5:05 AM

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fyi: https://stripe.com/docs/receipts#automatically-send-receipts-when-payments-are-successful

When using Checkout, you can automatically email your customers upon successful payments. Enable this feature with the email customers for successful payments option in your email receipt settings.
It's automatic

Email receipts

Send payment or refund receipts automatically.

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already

pseudo sun Feb 15, 2022, 5:10 AM

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man read what I wrote

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It's not

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Been testing it for a long time

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it works on my account so if someone buys stuff directly from m

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me**

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but if they buy from a connected account, I don't have a way to select that setting

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and they don't on their end as well

sinful jolt Feb 15, 2022, 5:11 AM

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Hi @pseudo sun the email settings for your connected Express accounts are controlled in your Platform account

pseudo sun Feb 15, 2022, 5:12 AM

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ok what settting I set so they receive receipts?

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Because I have had it on for a year and no receipts are beign sent

sinful jolt Feb 15, 2022, 5:13 AM

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https://dashboard.stripe.com/settings/emails it's the same emails setting that orakaro showed you earlier.

pseudo sun Feb 15, 2022, 5:13 AM

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yeah, it's been on for a year

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no receipts are being sent

sinful jolt Feb 15, 2022, 5:14 AM

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Do you have any recent email addresses that you can share to me? I can take a look.

pseudo sun Feb 15, 2022, 5:14 AM

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for me express accounts

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sorry, this one: pi_3KO87d2RhMbMUJOg0GRFuFCO

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these are not my direct customers

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they are customers of my express accounts

sinful jolt Feb 15, 2022, 5:17 AM

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Thanks, I can see email from the PI, so I removed it from the chat.

pseudo sun Feb 15, 2022, 5:18 AM

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ok

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That's not my platform

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This one is from Jan 31, 2022

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can you check if a receipt was sent then?

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If it wasn't then its not working

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yeah I started working on my platform in 2020

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wasn't even active then

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so, its not working

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how do I fix?

sinful jolt Feb 15, 2022, 5:24 AM

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Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

pseudo sun Feb 15, 2022, 5:51 AM

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acct_1GUL8dCdR7IEXw58

sinful jolt Feb 15, 2022, 6:43 AM

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Hi @pseudo sun do you know the customer email address before creating the checkout session?

pseudo sun Feb 15, 2022, 6:58 AM

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yes

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I have tried setting the customer_email field while creating a checkout session. That didn't work as well.

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check this email: prasann@vstudio.live. I just did a payment today and didn't receive any email.

sinful jolt Feb 15, 2022, 7:27 AM

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Can you send me the Payment Intent ID?

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