plainblackguy - Portal Configuration | Stripe Developers | Page 1

rose skiff Feb 14, 2022, 10:29 PM

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Hello! Prorations don't generate refunds back to the method of payment used by your customer, they generate credits on the next Invoice.

untold steeple Feb 14, 2022, 10:32 PM

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so if they never resubscribe then they don't get the money back?

rose skiff Feb 14, 2022, 10:34 PM

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The info in the bubble you're talking about is for updating Subscriptions, not canceling them, so none of this applies to cancelations at all.

untold steeple Feb 14, 2022, 10:36 PM

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ok

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you should probably change the location of it out of the cancellation section then

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here it is insitu

rose skiff Feb 14, 2022, 10:37 PM

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Oh, I didn't realize that showed up there, I was looking at the one below. Hang on...

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Are you using metered Subscriptions?

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I believe the proration in that scenario only applies to metered Subscriptions as explained here: https://stripe.com/docs/billing/subscriptions/cancel#canceling

untold steeple Feb 14, 2022, 10:45 PM

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i'm not using metered subscriptions

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so i guess my answer is to switch my settings to cancel at the end of the subscription period

rose skiff Feb 14, 2022, 10:46 PM

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That's generally recommended, as they've already paid for the time.

untold steeple Feb 14, 2022, 10:46 PM

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yeah, well i thought we were giving their money back to them

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had i known it is this, then i would have started that way

#plainblackguy - Portal Configuration