#2Clutch - customer portal configurations
winged jasper
Are you using your account-wide settings for these sessions or are you using other ones that you created via the API?
Either should have the option to enable those other features so I may need to see more of how these portal sessions are being configured
winged jasper
There are two ways to configure a customer portal https://stripe.com/docs/billing/subscriptions/integrating-customer-portal#configure
Do you know which of those you are using at the moment? If not, can you check your account logs and send me the request ID (req_123) for a request where you created a Customer Portal https://dashboard.stripe.com/test/logs
honest ruin
@upper musk do you have more details?
going to archive for now, feel free to ask again if you have a follow up question!
upper musk
yes so the configuration is bit puzzling to me
i have a subscription product with multiple tiers.
shouldn't the upgrade/downgrade be available by default?
cedar hemlock
No, not by default, not if you haven't configured it. Have you added the Products in question here? https://dashboard.stripe.com/test/settings/billing/portal
(That link is for test mode.)
upper musk
this is what i get when i try to add the other item
this was already enabled and i'm not sure i understand why that's not enough?
cedar hemlock
It sounds like you've got two Prices for the same product and interval, like $10/month and $20/month. Is that correct? Can you provide details about what you want people to upgrade/downgrade to and from (like dollar amounts and intervals)?
cedar hemlock
So why would anyone ever choose the $100 a month? 😅
upper musk
it's for a saas product lol so the benefits are defined at the app level
cedar hemlock
So you get something different if you pay $100 vs. $50?
upper musk
yes.
cedar hemlock
Okay, so the way to model that in Stripe is to have two different Products.
upper musk
stripe is only used to collect payments
cedar hemlock
You can think of Products in Stripe as "the thing you're paying for". If I get something different when I pay $50 vs. $100 that means you need two separate Products.
Once you set up the other Product and remove one Price from the existing Product the Portal should start working like you expect.
upper musk
it's not totally different though
it's one product yes.
you just unlock more things based on your subscription level
would you the logic you shared above still apply?