Ego-BankAccount | Stripe Developers | Page 1

mossy ermine Feb 14, 2022, 7:01 AM

#

Hi, is it about SEPA payment method?

faint torrent Feb 14, 2022, 7:05 AM

#

Hi, yes.

#

Payment charged was 23.50€ by the customer, now i owe you guys 35€ cause his Bank didnt exist, shouldnt that stuff be confirmed before sending out Payments.

#

I even Cancelled and Refunded their order beforehand on EcWid since thats my Shop Handler.

#

Payment seeemed weird cause it was spammed, so i cancelled and refunded order right away on there.

mossy ermine Feb 14, 2022, 7:07 AM

#

The recommendation is to fulfil the order when the payment is confirmed https://stripe.com/docs/sources/sepa-debit#charge-confirmation

SEPA Direct Debit payments with Sources

Use Sources to accept payments using SEPA Direct Debit, a popular European banking payment method.

#

You can listen to charge.succeeded to get notified when the payment is complete.

faint torrent Feb 14, 2022, 7:09 AM

#

Okay, i didnt fulfill order so there was nothing delivered, their Payment was Completed and verified somehow. Then i got message today that Bank Account that Succeded in Charging those funds doesnt exist, and i got fee'd 35€ for that 23.50€.

#

How was it possible, that it succeded but it doesnt exist, shouldnt it be verified with Bank first.

mossy ermine Feb 14, 2022, 7:10 AM

#

Do you have the payment intent ID?

faint torrent Feb 14, 2022, 7:11 AM

#

#

pm_1KQNl2ILToLiFvqDTi2AJ15P

#

It says Dispute was by bank cause Account used to purchase doesnt exist, that didnt make sense to me at all, how would they pay something without checking first, seems bit silly.

mossy ermine Feb 14, 2022, 7:15 AM

#

Can you send me the payment intent ID? it starts with pi_

faint torrent Feb 14, 2022, 7:18 AM

#

mossy ermine Can you send me the payment intent ID? it starts with pi_

pi_3KQNl2ILToLiFvqD15XXoAgj

mossy ermine Feb 14, 2022, 7:23 AM

#

Thanks for providing the PI. I can see that this payment is disputed.

Please note that Sepa dispute has a “no questions asked” basis up to eight weeks after their account is debited. Any disputes within this period are automatically honored. https://stripe.com/docs/payments/sepa-debit#disputed-payments

SEPA Direct Debit payments

Learn about Single Euro Payments Area (SEPA) Direct Debit, a common payment method in the European Union.

faint torrent Feb 14, 2022, 7:24 AM

#

I suppose so, but why would they give money first without checking if there is account linked to it even, shouldnt they get held till confirmed so i dont have to suffer 10€ handling fee for their mistakes?

mossy ermine Feb 14, 2022, 7:30 AM

#

There are many reasons for dispute, and because of “no questions asked” policy, the dispute will be automatically honored.

I'd suggest only offer SEPA payment methods to your trusted customers.

faint torrent Feb 14, 2022, 7:32 AM

#

I disabled it from today actually, so the funds that got sent from them to my Bank can i pay the needed funds back with Credit Card?

mossy ermine Feb 14, 2022, 7:34 AM

#

My expertise is technical solutions, can you ask you to reach out to my friends at Stripe support for non-technical questions? https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#Ego-BankAccount