bumbzor-charge-decline | Stripe Developers | Page 1

strange basin Feb 11, 2022, 2:40 PM

#

Hi there 👋 we have little insight into declines as it's ultimately up to the issuing bank whether to approve or decline a transaction. If you have the charge IDs then I can take a closer look, but I suspect the issuer declined the first one and then accepted the second.

opal basin Feb 11, 2022, 2:43 PM

#

there are 2 declines and 1 successful one

#

ch_3KRkaBJ95aFbRRoc0AHCStEW and ch_3KRkZgJ95aFbRRoc1auKGgJU

#

those are declines

strange basin Feb 11, 2022, 2:51 PM

#

Yeah, all we can see is that the issuing bank declined those transactions and told us it was due to insufficient funds. Unfortunately we don't have any more insights than that.

opal basin Feb 11, 2022, 2:52 PM

#

Ok let me ask you another question. When we looked at that user's Customer profile in Stripe under Events and Logs the failed attempts are not listed there at all

#

Why is that ?

strange basin Feb 11, 2022, 2:56 PM

#

Looks like you have 5 customer records for that customer, and the events are spread across them. My hunch is that your integration is creating a new customer record every time.

opal basin Feb 11, 2022, 2:57 PM

#

I think that is true. Is this not a good thing to do?

strange basin Feb 11, 2022, 2:58 PM

#

it's fine as long as it fits your business scenario, but it's why you aren't seeing all the failures in one place.

#bumbzor-charge-decline