#Origin - Magento

1 messages · Page 1 of 1 (latest)

languid notch
astral night
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Thank you

languid notch
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Hi. Looking into this. Will get back to you

astral night
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Thank you, do you need any details from me?

languid notch
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Can you share any applicable request IDs?

astral night
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Sure, give me a few moments and I'll grab it for you

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cus_L7WF8e8OQG1TjP

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src_1KRHDIIKiimDzk5q8yxhF2dA

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cus_L7WFGvPbCmujaS

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src_1KRHD8IKiimDzk5qzAiYZ3Z8

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That is what is created from one failed transaction (I think I've sent you the correct IDs let me know if not)

languid notch
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Oh no sorry. Can you send the request ID? It looks like req_123

astral night
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req_anD789frxWelv1

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req_HUlwwwFobvsql6

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req_5WRoDQ2yg5n6Jh

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req_vfQeLj0eVjtfuy

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🙂

languid notch
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Ok thanks. So it looks like Support: https://support.stripe.com/contact will be the best place to get this answered. We have someone who specializes in Magento support

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

astral night
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Thanks