#laxmanpula-refund

1 messages · Page 1 of 1 (latest)

grave trellis
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Hello 👋
Looking into it

granite wyvern
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Thank you hanzo.

grave trellis
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Just to make sure that I am on the page, feel free to correct me if I'm wrong at any point

  • You have a Platform account and 3 standard connected accounts. You transitioned from Destination charges to Direct charges.

  • If a refund request comes in for a charge that was made before the transition, you want it to go through the connected accounts and not the platform account is that correct?

granite wyvern
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Yup. your understanding is right. except below statement.

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  • You have a Platform account and 3 standard connected accounts. we are always on Direct charges.
grave trellis
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I'm a little confused here

Platform account (pointed to bank account ACCT1) is processing all of our transactions.
If your platform handles all the transactions, you may be using either Destination charges or SC&T. It can't be direct charges if the platform creates the payments on itself

granite wyvern
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May I ask, what is SC&T?

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when we process transactions on platform account, there are no connect account. we have created connected accounts later for accounting and separting transaction based on business unit.

grave trellis
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May I ask, what is SC&T?
yes, my apologies. SC&T means separate charges and transfers.

granite wyvern
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would it possible for yout to look at our setup and confirm the kind of charges we processed on platform account?

grave trellis
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I can try
can you share the account id? it should look something like acc_xyz1234

granite wyvern
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hi hanzo

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is it under a profile?

grave trellis
granite wyvern
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Yes. hanzo. I am the developer working on this.

plush ether
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@granite wyvern the flow you are after is impossible unfortunately. I think you already have been discussing this with your point of contact at Stripe who got a similar answer

granite wyvern
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got it. thank you. trying to get the developer view of it.

plush ether
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yeah they talked to my team to get help earlier today, it's just not possible to do a flow like this

granite wyvern
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any work around recommendation? even if it requires some development work involve on our side, we are fine.

plush ether
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It would likely be a lot easier to chat with your Stripe contact who has deep context on your Stripe account and integration instead so I'd recommend doing this

granite wyvern
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sure.. thank you. Koopajah.