aksharj-pause-sub

[neat lake]

Hey! Would depend on what use case you used: https://stripe.com/docs/billing/subscriptions/pause

By the sounds of it, you used keep_as_draft

[viral willow]

i think i had used the behavior=mark_uncollectible

is there a way to check this?

[neat lake]

You said the invoices were being created in a draft state?

If you share the Subscription ID I can check

[viral willow]

yes, i see them in draft state

sub_ITOLLIE45J06C4

[neat lake]

Looks like you used mark_uncollectible

[viral willow]

yes, but strangely the invoice are in draft state and not incollectible

is that expected

[neat lake]

Hmm, I think because finalisation failed: https://dashboard.stripe.com/events/evt_1K0mSqHCqAocHUR8yyVawdyQ

When automatic_tax[enabled]=true, enough customer location information must be provided to accurately determine tax rates for the customer.

[viral willow]

sorry, a bit confused what should i be looking for in the above link

https://dashboard.stripe.com/events/evt_1K0mSqHCqAocHUR8yyVawdyQ

[neat lake]

Well the event is over 30 days old so we don't retain the full object. But basically the invoice failed to finalise (for the reason I shared above) which is why its in draft and not uncollectible

[viral willow]

ok

we wanted to offer the users some additional free period for which we had marked the invoices uncollectible

we now want to ask the users if they want to renew

and send them invoice via stripe for payment if they agree

what would the steps we need to do for this.

do we need to Resume payment collection

but the subscription is already marked as to be cancelled on Feb 28

[neat lake]

Yes you should unpause, and set auto_advance: true on any open/draft invoices to attempt payment

[viral willow]

we dont want t collect any draft invoices

we only want to collect any new invoices

[neat lake]

Then you should void the draft one and unpause the subscription

[viral willow]

i dont think there is a option to void a invoice in draft mode correct?

it needs to be in open state?

[neat lake]

Yeah, would need to be finalised to safe to ignore I guess

You will need to address this issue though for any future invoices:

When automatic_tax[enabled]=true, enough customer location information must be provided to accurately determine tax rates for the customer.

[viral willow]

so just to confirm we can ignore the invoice in draft mode they will never be attempted to be charged even if we unpause collection?

[neat lake]

You can delete it still in draft

[viral willow]

i dont see a option to delete the invoices either which are in draft mode

[neat lake]

Weird, normally there on the Invoices table: https://stripe.com/docs/invoicing/overview#deleted

Use the API if you want: https://stripe.com/docs/api/invoices/delete

But payment won't be attempted in draft. It needs to be finalised first

[viral willow]

ok cool

just one follow up question on this

the subscription is still set to cancel_at period end

on 28th Feb

is there a way to unset this, so the user gets a reminder say 14 days before for renewal

[viral willow]

ok many thanks

just one more question sorry

i want to collect tax for this user

is there a way from dashboard i can unset automatic_tax collection

[neat lake]

Not sure of a way to do that from the Dashboard as it usually inherits from the Prices/Products in the Subscription. Seems like it can be unset via API though: https://stripe.com/docs/api/subscriptions/update#update_subscription-automatic_tax

[viral willow]

ok thanks

also, once i mark the subscription to not cancel at period end

will i be able to ajust the number of days befor which a payment reminder can be sent?

[flat mauve]

yes that's configured on https://dashboard.stripe.com/settings/billing/automatic look for "Customer emails"

[viral willow]

awesome, many thanks for this