arogers - Connect Balance | Stripe Developers | Page 1

tawny forge Feb 3, 2022, 7:22 PM

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Hello. Give me a moment to catch up here

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Your platform is the one with a negative balance?

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Or the connect account?

pliant wasp Feb 3, 2022, 7:26 PM

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Our platform

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The connect account appears to show the correct balance.

tawny forge Feb 3, 2022, 7:29 PM

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Can you send me an example charge to look at?

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You can also look at balance transactions within your dashboard

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That might give you a window into what's going on

pliant wasp Feb 3, 2022, 7:31 PM

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Sure -- here is a charge that looks correct (stripe fee of 2.9% + .30) and our fee of .09 cents. ch_3KPATxRBInkCukSs15hXT50N

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I have been using the Dashboard to try to find any discrepancies.

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Discrepancies on our end (not Stripe)

tawny forge Feb 3, 2022, 7:38 PM

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Gotcha. So looking into the fees on your platform account, it looks like there are some fees related to Stripe Billing. I would recommend reaching out to support here to learn more about those: https://support.stripe.com. They will be able to provide better insight into them as we're mostly focused on developer support with API integrations here

Stripe: Help & Support

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But those are the reason your account balance is going negative

pliant wasp Feb 3, 2022, 7:40 PM

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Ah -- I see. Ok thanks -- thought it was related to our usage of the API.

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Thanks!

tawny forge Feb 3, 2022, 7:40 PM

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No problem!

#arogers - Connect Balance