flacoski-unsubscribe-survey | Stripe Developers | Page 1

crude pasture Feb 3, 2022, 3:14 PM

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Hi there 👋 apologies for the delay.

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The portal sessions do have a default_return_url parameter, but that may not be what you want as that would redirect all of your customers there.
https://stripe.com/docs/api/customer_portal/configurations/create#create_portal_configuration-default_return_url

Stripe API reference – Create a portal configuration – curl

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Would an async survey be an acceptable flow? If so, you could listen to customer.subscription.deleted events and then trigger an async flow (such as sending an email)
https://stripe.com/docs/api/events/types#event_types-customer.subscription.deleted

Stripe API reference – Types of events – curl

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hushed oxide Feb 3, 2022, 3:19 PM

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Thank you for the answer

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Yes, we are handling that option too

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an async survey

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the issue is that probably users unsubscribe and don't return to the app

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but maybe an email could work

crude pasture Feb 3, 2022, 3:43 PM

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The other option that comes to mind is to use the default_return_url or return_url to try directing customers back to your site, and then have that page check if they recently cancelled a subscription so it can show a survey if appropriate.

#flacoski-unsubscribe-survey