#E4567-uncaptured-payment
dry grove
If a payment says it has been uncaptured that means the funds have been authorized/held, but not actually captured/paid. You can capture the PI through the API: https://stripe.com/docs/api/payment_intents/capture
inner cradle
Thank you for your reply
so if I have sold something and the payment is uncaptured do I send it or is it not paid?
dry grove
That's up to you and your business requirements - as an example, some integrations may choose to just authorize the funds and then capture once they've confirmed they have the inventory to ship
inner cradle
Sorry, I’m not a business I literally sold something on Facebook marketplace via stripe
dry grove
Let's back up for a second - are you using Stripe directly and just happen to be selling on marketplace, or is there some integration on Facebook marketplace that you're using Stripe through? Do you have a Payment Intent ID I can take a look at?
dry grove
Can you copy paste that pi_xxx ID and put it here? Easier to do that then pulling it from the screen shot
dry grove
Okay, so looking at the payment you're using Stripe THROUGH facebook and not directly with us. Just to reiterate, uncaptured means that you don't actually have the funds in your account. You can try and capture the payment intent through the dashboard, but if that doesn't work I'd highly suggest getting support from Facebook Marketplace and checking with them about why your payment is still uncaptured and what that meanas for that purchase
inner cradle
How do I do that please? The capturing the payment please?
dry grove
If you click on any of the uncaptured payments you should see it as an option on the page, if it's not there please contact support for more help