#Emerson Garrido - Payment Intent Incomplete
cold folio
safe steeple
it appears in payments but there is no event after he initiates the payment, I took the test and mine did not appear in payments.
cold folio
Hello Emerson. One moment
safe steeple
12:32 client payment incomplete
cold folio
Can you copy and paste the payment intent id here
Will be easier to look into this
Also, what is your question ultimately? Still a bit confused what you're asking
safe steeple
pi_3KOlfQJ1YAoHvSzU1ulHaVva
on the payment page there is an INCOMPLETE payment but there is no error or reason for the INCOMPLETE payment.
I tried simulating and it didn't create a purchase value for a FULL purchase customer.
Understood?
the stripe says INCOMPLETE but the purchase was made and confirmed... I want to understand what happened?
My concern is that the stripe is returning paid, but being incomplete.
my system understands that it has been paid and grants access to the person.
nimble wraith
👋 I'm just hopping in since @cold folio has to head out
The Payment Intent pi_3KOlfQJ1YAoHvSzU1ulHaVva being incomplete is expected - when using Checkout, we create an underlying Payment Intent at the same time as Checkout Session creation. If the customer never successfully completes the Checkout process, then you'll be left with an incomplete payment intent.
How are you checking that the purchase was made and confirmed? Are you checking a specific webhook event?
nimble wraith
@safe steeple Did you see my last message?
safe steeple
I saw yes it was on a break, I'm back now.
I'm checking the webhook, but it seems that the client uses another means of payment than the stripe, so it shows as payment completed.
I was worried if this event was returning payment for the stripe even though it wasn't paid.
nimble wraith
Yeah, if you're seeing a payment_intent.succeeded or checkout_session.completed event for that payment intent that would definitely not be expected, but from what I can see I don't see those events being triggered for pi_3KOlfQJ1YAoHvSzU1ulHaVva. Let me know if I've missed something though!
safe steeple
Do you have plans to add Brazilian PIX payment method?
because then I would migrate 100% of my payments to stripe
nimble wraith
I don't know any solid plans or timelines, but I'd suggest you email pix@stripe.com to say you're interested and you can be updated if things change
safe steeple
email : pix@stripe.com ?
nimble wraith
Yup