breals-woocommerce | Stripe Developers | Page 1

inner arch Feb 2, 2022, 1:21 PM

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Hmmm, this sounds more like a WooCommerce issue (they built & support this integration). Although it sounds like you're describing our account onboarding flow?

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Do you have the Stripe account ID?

late jay Feb 2, 2022, 1:24 PM

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let me check, Hold on

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All I have is the email address it is associated with as it hasn;t gone through the full set up. sharlstonroversopenage@gmail.com

inner arch Feb 2, 2022, 1:28 PM

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Sounds like they're in the process of creating a Stripe account for the first time then? Anyway, this isn't really the right channel for account help like this

late jay Feb 2, 2022, 1:28 PM

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ok. Any ideas where to turn?

inner arch Feb 2, 2022, 1:29 PM

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You should have your client contact support (as you have I think): https://support.stripe.com/contact

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