nickdnk - Disputes | Stripe Developers | Page 1

hard plover Feb 1, 2022, 2:08 PM

#

Hello. This server is mostly for questions related to Stripe API integrations. For this, I'd recommend reaching out to support here: https://support.stripe.com/contact/email

west sparrow Feb 1, 2022, 2:10 PM

#

Sure I'll do that I was just wondering if this was a technical error

#

Because it makes no sense at all

hard plover Feb 1, 2022, 2:11 PM

#

Yeah, unfortunately we can't answer that here. You'll have to go through the support page to get more answers

west sparrow Feb 1, 2022, 2:12 PM

#

Okay

west sparrow Feb 1, 2022, 2:51 PM

#

@hard plover The chat support just iterates help articles and refuses to acknowledge that we have not had disputes for almost 3 years. I get that you're not end-user support, but talking to support chat is like talking to a bot.

hard plover Feb 1, 2022, 2:52 PM

#

Gotcha

#

I would email in

#

That's the best way to get this escalated

west sparrow Feb 1, 2022, 2:53 PM

#

They claim I am already talking to a "specialist"

#

Specialist apparently being someone who does not listen and just links articles. So that's great 😄

hard plover Feb 1, 2022, 2:57 PM

#

I get your frustration. Unfortunately, I don't have a way to send you direct to the next support tier. I would just keep reiterating your issue, so the agent understands and it can get escalated

west sparrow Feb 1, 2022, 2:58 PM

#

It turns out, after much repeating, that the email is just a "notice that you must keep your dispute rate below 1%" ... (it's 0.07)

#

So I suppose we just ignore it and carry on

hard plover Feb 1, 2022, 2:59 PM

#

.07%?

#

or .07

#

like 7/100

#

We still can't help with this unfortunately, but just curious

#

Because if you don't see any disputes on your account but Stripe is saying you have some, I would take the time to try to talk to someone in support

west sparrow Feb 1, 2022, 3:05 PM

#

It's 0.07%

#

2 out of 2671

#

last being in june of 2019

#

So yeah, not sure how to improve on that

#

She finally admitted to not knowing the answer and wants to follow up on email

#

As good a the support chat is on here for dev questions, just as awful is it on the official chat support

plucky drum Feb 1, 2022, 3:49 PM

#

Hey @west sparrow
I'm glad you were able to get more eyes on this 🙂

west sparrow Feb 1, 2022, 3:50 PM

#

Yeah me too. I got a follow-up email giving me hints to "help me get my chargebacks/dispute within acceptable ranges" which indicates that they still don't understand the problem

#

As it's difficult to go lower than no disputes at all for 3 years

#

So I replied, again, that I cannot take action against nothing and will await their reply

sleek shale Feb 1, 2022, 4:30 PM

#

@west sparrow can you DM me your email address? I'll poke internally

west sparrow Feb 1, 2022, 4:30 PM

#

Sure

#nickdnk - Disputes