Chezmireille-website | Stripe Developers | Page 1

tawdry ferry Feb 1, 2022, 9:44 AM

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Hi! What is your issue exactly?

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@mellow isle let's continue this conversion in this thread

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When somebody pays on our website by credit card , we don0t receive payments and we don0t receive notification. We only see pending payament

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Can you share the ID of a pending payment?

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@mellow isle Let's discuss here.

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I'm not sure what this ID is. Instead could you share your account ID (acct_xxx)? You can find it at the top of this page: https://dashboard.stripe.com/settings/account

mellow isle Feb 1, 2022, 10:05 AM

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acct_1Gb8iVB9qDqyk4Qp

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this is

tawdry ferry Feb 1, 2022, 10:07 AM

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Thanks! Please give me a few minutes to look into this.

mellow isle Feb 1, 2022, 10:07 AM

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ok.thanks

tawdry ferry Feb 1, 2022, 10:12 AM

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When I look at your payments in the dashboard, I see a few cancelled payment. Is that the issue? Or you meant something else by "we only see pending payament"

mellow isle Feb 1, 2022, 10:15 AM

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We received an order on 29 JANUARY- and on our website there is payment pending- but we didn't receive payment

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But haven't receive mail about informations

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we have a lot of problem with strie any time

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]stripe

tawdry ferry Feb 1, 2022, 10:18 AM

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Sorry to hear that you are having issues with Stripe.

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I don't see any payments on Stripe's end at this date on your account. Are you using our Magneto plugin to accept payment?

mellow isle Feb 1, 2022, 10:23 AM

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maybe

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where I can see if is there?

tawdry ferry Feb 1, 2022, 10:29 AM

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Actually it seems that you are using magicstore to power your website?

mellow isle Feb 1, 2022, 10:31 AM

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Yes,it's true.

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Firts we had magento web site

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Now we have magic store web site

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So,
site technicians told us that problem is with stripe and not with website

tawdry ferry Feb 1, 2022, 10:35 AM

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Got it! On Stripe's end we don't see any payment recently on your account.
So there may be an issue with how you configured magicstore or an issue with magicstore directly. So I would recommend to contact magicstore support.

mellow isle Feb 1, 2022, 10:37 AM

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Could I ask you where I can see plugin to accept payment?Please

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We have contacted magict store support and they told us that problem is with stripe

tawdry ferry Feb 1, 2022, 10:50 AM

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Did you (or someone on your team) write code to implement Stripe? Or are you using what magicstore is providing you?

mellow isle Feb 1, 2022, 10:53 AM

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Magic Store team made everthing

tawdry ferry Feb 1, 2022, 10:56 AM

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Since they built the Stripe integration, then you need to discuss with them. And if they have an issue with their Stripe implementation, they can contact us for help!
On our end we don't see any activity recently on your account, so we can't do much.

mellow isle Feb 1, 2022, 10:58 AM

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So, please let me know about accept payament?

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plugin

robust valve Feb 1, 2022, 11:06 AM

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Hey! Taking over from @tawdry ferry – let me catch-up

mellow isle Feb 1, 2022, 11:08 AM

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ok.thanks

robust valve Feb 1, 2022, 11:26 AM

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As my colleague stated, there's very little activity on your account. Nothing since ~November 2021

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As you're not directly integrating with Stripe, you need to contact the third-party plugin for support

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We've no insight into how they integrate

mellow isle Feb 1, 2022, 11:36 AM

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Yes, I know that there is very little activity on our account,it is a new website. So any time we receive a payment we have problem and magicstore team said us that problem is with stripe. So if we go on in this way we take off stripe

robust valve Feb 1, 2022, 11:38 AM

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I'm sorry but we have no knowledge of MagicStore, what Stripe services they offer or how they integrate with our APIs! The onus is on them to support you if you're unable to process payments through their service

mellow isle Feb 1, 2022, 11:46 AM

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So you can confirm that by yourside evething is ok?

robust valve Feb 1, 2022, 11:47 AM

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As I stated, there's no activity even indicating any payments have been attempted since November. So there's nothing for else is really even suggest that could be an issue

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If you're confident that you've had payment attempts since then, they've not been with Stripe (at least not using the API keys from (acct_1Gb8iVB9qDqyk4Qp)

mellow isle Feb 1, 2022, 11:50 AM

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On our web site this is a pending payment on 29 January 2022 with stripe but we haven't received payment

robust valve Feb 1, 2022, 11:54 AM

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Check the Stripe Dashboard yourself, there's no payments/attempted payments since November 2021

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So either you're not set up correctly with MagicStore, or you're using the API keys of a different Stripe account

mellow isle Feb 1, 2022, 11:59 AM

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I konw that there are not payment on stripe since November 2021. Set up is made correctly and Api Keys are correct. But on web site there is an order on January 29 payment by stripe is pending but we haven't understand what happened

robust valve Feb 1, 2022, 12:00 PM

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I'm afraid we don't know. You need to speak to MagicStore to understand how the integrate with Stripe

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As far as we're concerned there's been no requests to even make a payment for months

mellow isle Feb 1, 2022, 12:03 PM

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Many thanks if we need again your support we contact you

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best regards

robust valve Feb 1, 2022, 12:03 PM

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Np! Sorry we can't be of any help this time

#Chezmireille-website