#Nikolai_Builds - Express Connect
cerulean night
Hello! Pulling context into the thread:
We were suppose to launch today but after 4 days of trying to get it working I’ve had no success. So any immediate walk through availability is much appreciated
Is this something that you're trying to do in test mode?
raw moss
No, I don’t think so. I want this done outside of test mode
cerulean night
Have you gotten this to work in test mode?
That's step one, really: get this working in test mode.
raw moss
Are you talking about the payout operation?
Like build out our extension on stripe through test mode? Is there anyway someone at stripe can set up a zoom call to help me out with this? I’m confused and crushed with this deadline
In test mode I also can’t do much with express, I still have the little x for account types
rich salmon
To be clear, you are talking about seeing this in your dashboard?
Unfortunately we don't offer call support on this server but I am happy to work with you on figuring this out if it is a developer question
As this has something to do with account setup, I may have to direct you to our support. But I think we may be able to troubleshoot this here
raw moss
Sorry I don’t get notifications for some reason from discord. No I’m not seeing restricted
pallid pagoda
I'm not really following what you are asking in that case unfortunately
raw moss
I’m honestly asking for someone to actually speak to. I’ve sent numerous emails since Tuesday trying to set up a support call to walk me through my issues and am not getting a response. My deadline is now past due as of this morning.
I just wish the customer support with stripe was quicker than 3 days.
raw moss
My question is why isn’t my stripe express connect working, why can’t I set it up so payouts go to each merchant for each individual subscription and why can’t I set it to send my company my payout and then the merchant theirs from that single subscription
I figured out a complicated way to send the invite for someone to create a connected account, but that’s as far as I’ve been able to navigate. In my dashboard it still says express is unavailable
pallid pagoda
what is "my stripe express connect working"
like this is really vague
I'm here to help: give me actionable info: exact account ids, errors, what you see and what you want help with
raw moss
I’ll send screenshots of what I’m looking at right now,
pallid pagoda
Let's start with purely code, I'm a developer and I focus on developer questions
give me an account id, the raw JSON that is confusing you and what error you get for which exact part of your code
raw moss
Yeah, that’s the problem. I’m still at step one. Unfortunately I wouldn’t even know where to start with providing that because I still don’t have express accounts active
pallid pagoda
Can you give me one account id?
pallid pagoda
that account id doesn't exist
I need the id of a connected account, an Express account, that you created, that doesn't do what you want
raw moss
It’s my account ID…. I think I tried to create a connected account, but it’s not express connect because express isn’t active
pallid pagoda
I can't do anything with a pciture of your laptop
I'm sorry, I am really trying to help but you seem completely lost 😦
https://stripe.com/docs/connect/express-accounts => this is the most basic documentation on how to create an Express account.
there's literally one small step to get one, to call https://stripe.com/docs/api/accounts/create
and I don't think you gave me the account id there. Did you type it by hand? There's a small icon to copy instead
maybe your phone auto-corrected the id? you seem to be on a phone, would be way easier on your computer where we can chat, you can copy-paste ids, copy-paste code, etc.
raw moss
I’m on my phones discord and my account is linked to an unused email so stuck with my phone
I’ll email myself the id
pallid pagoda
yeah that's not really going to work if you have to type code by hand on your phone though
I'm sorry I want to help but you can just create a new Discord account for example with your work email
it'd be way easier on the computer
Ultimately: the guide is the entry point, I don't understand what blocks you at that step?
raw moss
My issues are not code related. If I need to do code to utilize stripes services I might as well use a different payment service. I appreciate you trying to help, but I’m looking for basic support on how to use their dashboard to active functions, not code these functions
pallid pagoda
ah wow
okay if you don't want to code, you can't really do any of this
Building a platform/marketplace to accept payments on behalf of others requires an entire engineering team
raw moss
So stripe doesn’t have an integration to put payouts into two different accounts?
You have to code that operation yourself?
pallid pagoda
That is correct
that's an extremely advanced business model to be a marketplace or platform
It comes with liability risk, handling of negative balances, KYC requirements, etc.
raw moss
Geez, I wish stripe was transparent about this upfront. I leveraged their ability to handle all payments in the dashboard to launch our company initiative. We wanted to create payouts so 1$ goes to our company and the rest our client. I thought that was able to be controlled on the dashboard.
It’s a 2 person payout. But if that’s not possible using stripe on the front end I need to look elsewhere
pallid pagoda
It's possible for some parts, the payment acceptance part can be done without code via Payment Links for example, but the Express part you need code to onboard those accounts