bdanforth-customer-address-report | Stripe Developers | Page 1

fathom ember Jan 27, 2022, 9:47 PM

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Hello 👋
Let me take a look 😄

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Hmm so far I'm not seeing any viable solution to get the customer's billing addresses to show up other than duplicating it in the shipping address.

when I dupe the data and regenerate the same report, I don't see the shipping address fields updated in the output.
How are you duplicating this information?

hexed seal Jan 27, 2022, 9:59 PM

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Well ultimately I'd need a code change, but to test it out, I just picked a customer from a report and changed them in the dashboard by editing their customer information and checking the "Same as billing details" box.

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Unlike when I update address data in the code, this was requiring non-empty values for address lines 1 and 2 and city. (fields I didn't care about)

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So I put the empty string there just to be able to submit the form.

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(Maybe it also requires an empty string in the code actually; don't quote me there :-))

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This is the customer: https://dashboard.stripe.com/customers/cus_HhzqCraG4DIqDv

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I should mention I cleared my browser cache and regenerated the same report after making the change to the shipping address

fathom ember Jan 27, 2022, 10:03 PM

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Hmm interesting!
I'm not sure if the report pulls fresh information from the associated objects or if it captures information when a payout occurs and then uses it for the report.

hexed seal Jan 27, 2022, 10:03 PM

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Yeah I wanted to know when I should expect the update

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As I imagine it may not be listening for changes to these fields

fathom ember Jan 27, 2022, 10:04 PM

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I'd recommend reaching out to support: https://support.stripe.com/contact/email

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They'd definitely have more concrete information on this

hexed seal Jan 27, 2022, 10:05 PM

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Okay thanks; I thought perhaps devs would know at least when the data changes would be reflected in the report, if ever if the payout already occurred.

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Because it doesn't make sense for me to change the code if the report will never be updated for existing customers hehe

thin helm Jan 27, 2022, 10:08 PM

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Mostly the best option is to build your own reports really

hexed seal Jan 27, 2022, 10:11 PM

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Well of course that would be one way to go, but we're currently using Stripe's reports, and it's important to understand when they get updated, since they aren't updating immediately.

thin helm Jan 27, 2022, 10:17 PM

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I'm not sure I really follow what you mean, changing the customer's shipping address after the Payout might not work, a lot of data is cached for those reports

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Unfortunately my team never touches the Dashboard or reports, we focus on code/APIs so we don't really have much context

hexed seal Jan 27, 2022, 10:18 PM

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Yeah that's what I'm trying to understand; if I do the work to update the shipping addresses, will it actually be reflected there

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Are there any staff from the Dashboard team on this Discord server?

thin helm Jan 27, 2022, 10:21 PM

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no there's no one here. You will have to chat with our support team

#bdanforth-customer-address-report