#RichardCross-Subscription

1 messages · Page 1 of 1 (latest)

low urchin
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I am not aware of such a feature (automatically pick up left over time when cancel a Subscription). I think if you want it, you would need to implement it yourself somehow. When you have the cancellation request, you would know how many time left, create credit accordingly

rotund palm
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I want to create the credit (from the time remaining) when they purchase a new subscription. But since I am using the customer portal, I was wondering how to do it to give a user experience that makes sense. i.e. shows the credit being applied to the new purchase. Any idea if something like that is achievable?

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(with the credit only actually being applied if they go through with the purchase)

low urchin
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No such a feature in Customer Portal AFAIK, sorry for the inconvenience

rotund palm
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All good. I will have a think. thanks for your time

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Just putting another idea together.. I am thinking of instead of credit, I delay the first billing date. If I built something to convert the time remaining to whatever it would be at the new subscription price point, and then delayed the initial payment for the new subscription using billing_cycle_anchor and proration_behavior: none ... do you think that would work well, or are there some issues doing it this way?

low urchin
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or you can simple create new Subscription with trial, would do the same thing 🙂

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You would need to calculate how many days for trial period similarly, tho

rotund palm
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Yeah, I am thinking about that.. it's just that the customer portal then has a 'start trial' button (or something like that) which is slightly confusing for users. I am hoping the billing_cycle_anchor way might lead to the purchase button having more user friendly text... hopefully 😄

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Thanks for all your help Orakaro. I'll give this approach a go 🙂