zishaansunderji - Terminal Tipping Beta | Stripe Developers | Page 1

paper parrot Jan 26, 2022, 10:04 PM

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Hello! When you say it doesn't seem to have updated the reader what do you mean exactly?

gentle atlas Jan 26, 2022, 10:04 PM

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so I don't see the splash screen changed from the default splash screen - and the tip presets don't show when making a payment

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This the response I get in each step of the way

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splash screen image file:  file_1KMJBMFk5BSitd8bDgTOxTL3

Reader settings:  {
  id: 'tmrs_9a321908-a078-4c0a-b77b-4065c3896dc4',
  object: 'terminal.reader_settings',
  bbpos_wisepos_e: {
    splashscreen: 'file_1KMJBMFk5BSitd8bDgTOxTL3',
    tipping: { cad: [Object] }
  },
  livemode: true,
  type: 'bbpos_wisepos_e'
}

Config response:  {
  id: 'uc_5caf3e84-dccb-4748-a548-958dfeb4903d',
  object: 'terminal.configuration',
  bbpos_wisepos_e: 'tmrs_9a321908-a078-4c0a-b77b-4065c3896dc4',
  is_default: false,
  livemode: true,
  verifone_P400: null
}

Location response:  {
  id: 'tml_Ee5IzgZUv4sbF5',
  object: 'terminal.location',
  address: {
    city: 'Toronto',
    country: 'CA',
    line1: '38 Grenville St',
    line2: 'WSC513104000905',
    postal_code: 'M4Y 1A5',
    state: 'ON'
  },
  configuration_overrides: 'uc_5caf3e84-dccb-4748-a548-958dfeb4903d',
  display_name: 'Grub On Grenville - WSC513104000905',
  livemode: true,
  metadata: {}
}

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From what I can tell everything processed successfully

paper parrot Jan 26, 2022, 10:06 PM

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So that file_1KMJBMFk5BSitd8bDgTOxTL3 is never being displayed on the reader?

gentle atlas Jan 26, 2022, 10:06 PM

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yuppp!

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And then the tipping.cad isn't showing either

paper parrot Jan 26, 2022, 10:07 PM

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What is the country of the reader's location?

gentle atlas Jan 26, 2022, 10:07 PM

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Canada

paper parrot Jan 26, 2022, 10:07 PM

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What currency are you using?

gentle atlas Jan 26, 2022, 10:08 PM

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We got access to the beta for on-screen tipping

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The currency is CAD

paper parrot Jan 26, 2022, 10:08 PM

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What's the [Object] here? tipping: { cad: [Object] }

gentle atlas Jan 26, 2022, 10:09 PM

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It's something like this:

 #     "tipping": {
 #       "cad": {
 #         "fixed_amounts": [
 #           100,
 #           200,
 #           300
 #         ],
 #         "percentages": [
 #           15,
 #           20,
 #           25
 #         ],
 #         "smart_tip_threshold": 1000
 #       }
 #     }

paper parrot Jan 26, 2022, 10:10 PM

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What is the amount of the payment you're attempting?

gentle atlas Jan 26, 2022, 10:10 PM

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I printed it as a string the first time round - but then parsed it as json this time (with the example response I'm sending) so it turned it [Object] but the code is identical in this step - besides the numbers

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I am attempting a $2 transaction while checking this

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so 200

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should I try with an amount higher than $10?

paper parrot Jan 26, 2022, 10:11 PM

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Yeah, try $20.

gentle atlas Jan 26, 2022, 10:11 PM

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Same result - it just says "Insert, tap, or swipe to pay" with $21.10 as the charge amount

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$1.10 is coming from our tax calculation before sending it to the terminal

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but if the splash screen isn't updating - then it seems like - it's not updating the configuration to the location

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I verified the location, the reader in that location and this payload so it seems a little strange

paper parrot Jan 26, 2022, 10:13 PM

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Can you give me the request ID of the API call to update the reader settings? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

gentle atlas Jan 26, 2022, 10:14 PM

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Sweet! Give me 1 minute

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req_yZloZNgVO2u6lR: Reader Settings

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req_MO100TznVDF3HM: Configuration

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req_xEC7ZOaFgG88zg: Locations

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so those are the 3 that happened back to back

paper parrot Jan 26, 2022, 10:16 PM

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Looking, hang on...

gentle atlas Jan 26, 2022, 10:16 PM

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sounds good! Also this was the splash screen upload:
req_tR17hCWSGEFMlD

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Thanks Rubeus 🙂

paper parrot Jan 26, 2022, 10:23 PM

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These requests look correct to me. Do you have the ID of the reader itself?

gentle atlas Jan 26, 2022, 10:24 PM

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this is the reader id

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tmr_Ee5KdAB7y8n7i8

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and this is the serial number: WSC513104000905

paper parrot Jan 26, 2022, 10:27 PM

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Hm, yeah, it's in the right location and everything. I'm not sure why this isn't working, it might be an issue with the beta. I recommend writing in to stripe-terminal-betas@stripe.com with those request IDs and let them know what's going on.

gentle atlas Jan 26, 2022, 10:28 PM

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Got it - do you know, by any chance, how long it might take them to reach out?

paper parrot Jan 26, 2022, 10:30 PM

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I'm not sure. Is this urgent? I can flag internally if it is.

gentle atlas Jan 26, 2022, 10:31 PM

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Yeah we have to deliver this feature by monday - so if that's possible - it'll be awesome!!

paper parrot Jan 26, 2022, 10:32 PM

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Yeah, can you write and send the email, then let me know when it's sent? I'll then flag to the team so they can find that email and help you out.

gentle atlas Jan 26, 2022, 10:32 PM

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Got it! Sending the email now! Thanks a ton for your help!!

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I just sent the email

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Thanks again for your help! 🙂

paper parrot Jan 26, 2022, 10:37 PM

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Flagged internally!

gentle atlas Jan 26, 2022, 10:40 PM

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Awesome!! Thank you so much!!

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💯

paper parrot Jan 26, 2022, 11:04 PM

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@gentle atlas You still around?

gentle atlas Jan 26, 2022, 11:09 PM

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Yeah I am

paper parrot Jan 26, 2022, 11:11 PM

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We found a configuration issue on your account. Can you give it another try?

gentle atlas Jan 26, 2022, 11:12 PM

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Yeah for sure!

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Do I need to do curl request? Or could you do it on your end?

paper parrot Jan 26, 2022, 11:16 PM

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Not sure what you mean? I think start with removing and adding the custom configuration to the location and then see if the reader updates as expected.

gentle atlas Jan 26, 2022, 11:17 PM

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So remove that specific custom configuration for that location?

paper parrot Jan 26, 2022, 11:17 PM

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Yeah, then add it back.

gentle atlas Jan 26, 2022, 11:17 PM

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Sounds good!

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Would you know how to delete a configuration

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I'm looking here: https://stripe.com/docs/terminal/fleet/splash-screen#configuration-object

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and i can't seem to find it

paper parrot Jan 26, 2022, 11:20 PM

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I don't think you need to delete it, just remove it from the location and add it back again. The next step in that guide, where you set configuration_overrides. Set that to an empty string, then set it back to the configuration ID.

gentle atlas Jan 26, 2022, 11:20 PM

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Got it!!

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It doesn't seem to like the empty string

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{
  "error": {
    "code": "parameter_invalid_empty",
    "doc_url": "https://stripe.com/docs/error-codes/parameter-invalid-empty",
    "message": "You passed an empty string for 'configuration_overrides'. We assume empty values are an attempt to unset a parameter; however 'configuration_overrides' cannot be unset. You should remove 'configuration_overrides' from your request or supply a non-empty value.",
    "param": "configuration_overrides",
    "type": "invalid_request_error"
  }
}

paper parrot Jan 26, 2022, 11:22 PM

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Ah, okay, let me check on this one!

gentle atlas Jan 26, 2022, 11:24 PM

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Awesome!

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I could create a new configuration override?

paper parrot Jan 26, 2022, 11:30 PM

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Yeah, that's worth a try in the meantime. 🙂

gentle atlas Jan 26, 2022, 11:31 PM

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Perfect 🙂

paper parrot Jan 26, 2022, 11:31 PM

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Also can you reboot the Terminal Reader after you set the new configuration_override?

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That shouldn't normally be required, but I want to make sure the Terminal grabs the new configuration and account stuff.

gentle atlas Jan 26, 2022, 11:33 PM

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{
  "id": "tml_Ee5IzgZUv4sbF5",
  "object": "terminal.location",
  "address": {
    "city": "Toronto",
    "country": "CA",
    "line1": "38 Grenville St",
    "line2": "WSC513104000905",
    "postal_code": "M4Y 1A5",
    "state": "ON"
  },
  "configuration_overrides": "uc_13bb3ca8-985c-419f-83cb-2ccad6779409",
  "display_name": "Grub On Grenville - WSC513104000905",
  "livemode": true,
  "metadata": {
  }
}

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sweet for sure!!!

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so new configuration override and my terminal is rebooting

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maybe a couple more seconds

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so the reader is launched

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so far the splash screen is the default one

paper parrot Jan 26, 2022, 11:37 PM

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Is the splash screen white or black?

gentle atlas Jan 26, 2022, 11:37 PM

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it's white at the top and then pink+orange in the bottom

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byt the theme is black when going to the settings

paper parrot Jan 26, 2022, 11:39 PM

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Gotcha. Checking on something...

gentle atlas Jan 26, 2022, 11:41 PM

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Sounds good! Take your time!

paper parrot Jan 26, 2022, 11:43 PM

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Will you try a payment with tipping while we're investigating further?

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I think the splash screen and the tipping are separate issues.

gentle atlas Jan 26, 2022, 11:44 PM

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Yeah I just tried tipping and it didn't work

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It just showed the amount

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Actually does the tip screen come before the insert your card screen?

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Let me just go through a transaction and see if the tip selection screens comes through in any step

paper parrot Jan 26, 2022, 11:44 PM

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It should show up before.

gentle atlas Jan 26, 2022, 11:45 PM

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Got it! Yeah it didn't show the tip unfortunately

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When you'd mentioned, "We found a configuration issue on your account", what was the issue in the configuration?

paper parrot Jan 26, 2022, 11:50 PM

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That's what we're investigating now. It looks like your account wasn't configured for the beta properly.

gentle atlas Jan 26, 2022, 11:50 PM

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Oh got it!

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Thanks for helping us out!!

paper parrot Jan 27, 2022, 12:03 AM

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Just letting you know we're still investigating. 🙂

gentle atlas Jan 27, 2022, 12:04 AM

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Perfect 🙂 Thanks Rubeus!!

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Quick question, do you think it's cool if I can respond back in 30 mins? After I commute back home, i'll definitely be free to go through anything on my end

paper parrot Jan 27, 2022, 12:11 AM

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Sorry, yep, that would be fine! Next step is to try rebooting the Terminal reader one more time and see if you get the black splash screen/see if tipping works.

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We think it will work after a reboot this time. 🙂

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Tipping I mean.

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Focused on that first, then we can figure out the custom splash screen.

gentle atlas Jan 27, 2022, 12:22 AM

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Awesome!! I’ll give you an update in 15 mins! 🙂

paper parrot Jan 27, 2022, 12:33 AM

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We also just made a change that may fix the custom splash screen as well. Let us know how it goes after a reboot!

gentle atlas Jan 27, 2022, 12:43 AM

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Everything worked!!!

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Well done!!

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This is amazing!! Thank you so so much!!

paper parrot Jan 27, 2022, 12:43 AM

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Amazing! Sorry for the trouble! 🙂

gentle atlas Jan 27, 2022, 12:43 AM

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I can't believe you managed to figure this out super quick!!!

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No - ofcourse not! Thanks a ton!!! 🙂

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I truly appreciate it!

paper parrot Jan 27, 2022, 12:43 AM

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Happy to help!

#zishaansunderji - Terminal Tipping Beta