#ozgun-sepa

1 messages · Page 1 of 1 (latest)

lucid kite
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Hi there, can you give me the payment intent ID?

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You can find it from Stripe Dashboard -> Payments

proven zodiac
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ok

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pm_1KJ093Ap0si7rxkUUc2LLK0n

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and our boss is asking that is it possible to share a contact's phone number to speak directly about Sepa ?

lucid kite
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This is the the payment method ID, can you give me the payment intent ID? it starts with pi_

proven zodiac
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pi_3KJ07iAp0si7rxkU0t0o1Qth

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By The Way we took an email from Stripe
We couldnt understand what it is saying

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can we contact with someone who knows the Sepa side ?

lucid kite
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The status of this payment intent is succeeded, can you double check if this is the correct payment intent?

proven zodiac
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There is something wrong absolutely
dashboard showing 2x Stipe Payout about that trancaction
one is for 182 euro
another one is for 189 euro
Same customer tried too many times but no success yet
And she is crying for how possible, because she is using same method everytime on everywhere

After all disputes stripe forcing us to pay extra fee so we are not able to sell product
but we are paying extra for each transaction even if the amount not transfered to our bank

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I opened a support ticket with choosing "call me" option now

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last time they leaded me to developers

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we are seeing the same things from dashboard too
there are 2x payments in succeeded tabs of my dashboard
first is success 26.30 euro, that was a testing from our dev side
second one is for 181.70 euro and its pi ID is
pi_3KJ07iAp0si7rxkU0t0o1Qth

and that one's status is Disputed writing with gray color

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when i am opening its details it is already saying "Some informations are wrong"
This monday i asked to dev team about which side has wrong information ? Our side or customer side ?

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devs replied me as "Customer Side"

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but Customer did many tries and both she + her bank issuer confirmed nothing is wrong

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now my boss is speaking with support on phone btw

lucid kite
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Please give me a second, let me take a look on your account.

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The record says the the bank has rejected this payment because it cannot locate the account. There could many reasons - the account is frozen or has insufficient funds - the ultimate decision is with the bank.

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My expertise is on the technical integration so I'm afraid that I cannot give you much advises on the Dispute handling. I'd suggest reach out to Stripe Support again https://support.stripe.com/contact

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