Alan-PAN | Stripe Developers | Page 1

hallow hemlock Jan 25, 2022, 7:03 AM

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Hi there, can you send me the request ID?

clear thicket Jan 25, 2022, 7:04 AM

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the test mode id is ：
req_nI7Jf9Y7FuQhBP

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the real mode id is：req_1ENNh3jiNtRxlL. it not works

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hi hi~ any response?

hallow hemlock Jan 25, 2022, 7:19 AM

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Thanks for the waiting, I was checking your account.

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Did you turn on the Handle card information directly option in https://dashboard.stripe.com/settings/integration ?

clear thicket Jan 25, 2022, 7:21 AM

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sure i turn it on

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hallow hemlock Jan 25, 2022, 7:21 AM

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And are your service PCI compliant?

clear thicket Jan 25, 2022, 7:23 AM

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yes we have pci dss level 1 certification

hallow hemlock Jan 25, 2022, 7:23 AM

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https://stripe.com/docs/security/guide If you continue to send card details directly to our API, you’ll be required to upload your SAQ D annually to prove your business is PCI compliant.

Integration security guide

Ensure PCI compliance and secure communications between your customer and your server.

clear thicket Jan 25, 2022, 7:26 AM

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i see we will do it,but now it said we dont do anything not yet

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hallow hemlock Jan 25, 2022, 7:33 AM

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I'd suggest to click on the contact us link to reach out to my friends at Stripe Support, they will be able to assist you further.

clear thicket Jan 25, 2022, 7:36 AM

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ok thanks

clear thicket Jan 25, 2022, 8:13 AM

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I have another question , when i pay in IDR currency , the amount is 99,999,999 ,i get an error : amount too large . but the stripe doc said :

hallow hemlock Jan 25, 2022, 8:42 AM

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Let's continue the discussion in this thread

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can you send me the request ID?

clear thicket Jan 25, 2022, 10:04 AM

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req_AYcUtPX91p9irh sorry to keep you waiting

mossy coral Jan 25, 2022, 10:09 AM

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Thanks, give me a few minutes to look into this.

mossy coral Jan 25, 2022, 10:40 AM

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Sorry for the delay! For Stripe accounts in the US, there is a hard limit of 8 digits for the amount. So you cannot process more than 999999999, regardless of the currency.

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I would recommend you to contact Stripe support directly with your issue, they might have a workaround. https://support.stripe.com/?contact=true

clear thicket Jan 25, 2022, 10:56 AM

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the account is in hongkong not us

mossy coral Jan 25, 2022, 10:58 AM

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Your platform account is in hongkong. But the Payment Intent is done by the connected account which is in the US.

clear thicket Jan 25, 2022, 11:13 AM

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ok got it

#Alan-PAN