alan-tse-raw-pans | Stripe Developers | Page 1

granite garnet Jan 25, 2022, 3:01 AM

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if you want to do this, and are PCI-compliant, you need to enable passing raw credit card numbers by visiting the link in the error message

subtle apex Jan 25, 2022, 3:02 AM

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i already enalbe it

granite garnet Jan 25, 2022, 3:03 AM

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is that with the old platform account, or the new one?

subtle apex Jan 25, 2022, 3:03 AM

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the new one

granite garnet Jan 25, 2022, 3:04 AM

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do you have a request ID for a failing request?

subtle apex Jan 25, 2022, 3:06 AM

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req_Fmtdv6tkFBzMTL

granite garnet Jan 25, 2022, 3:10 AM

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the account making that request doesn't have the raw credit cards feature enabled; please verify that you're looking at the right account

subtle apex Jan 25, 2022, 3:13 AM

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ok i check it

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May I send acc_id to you to help check whether the switch is turned on?

granite garnet Jan 25, 2022, 3:16 AM

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sure

subtle apex Jan 25, 2022, 3:16 AM

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I saw it in the background

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acct_1IAoXWCmtCRIRJ3J

granite garnet Jan 25, 2022, 3:19 AM

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yup, that account does not have the raw cards feature enabled

subtle apex Jan 25, 2022, 3:20 AM

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What do I need to do in this case?

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I've turned it on in the background as directed😩

granite garnet Jan 25, 2022, 3:22 AM

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wdym in the background?

subtle apex Jan 25, 2022, 3:22 AM

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i mean dashboard

granite garnet Jan 25, 2022, 3:23 AM

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if you're certain you've selected the right account in the picker at the top left, the only thing I could suggest is asking support about it

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that page definitely looks like the feature is enabled, but the account you've linked me does not have that feature enabled

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maybe the page is broken?

subtle apex Jan 25, 2022, 3:29 AM

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Is it because the role of my account does not have enough permissions？I turn it on as a developer not admin

granite garnet Jan 25, 2022, 3:30 AM

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I don't think so, but maybe?

#alan-tse-raw-pans