#rovarma - Subscription Anchor

1 messages · Page 1 of 1 (latest)

mint gorge
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Hi rovarma. Looking into this now

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Let me ask a colleague about this. My hunch is that your server's clock was just off

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Yeah. After discussing this with a colleague, it's almost certainly time skewing. That's the usual culprit

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Can you share the request ID of your subscription creation?

autumn cairn
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yep, as I said, I suspected it would be clock skew

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so it's easy enough to work around, just wondering if there was any official guidance

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the ID of a failed request is req_sesyEpXU3m1nf5 for example

buoyant linden
autumn cairn
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hey! in this case I'm creating a new subscription, so that doesn't apply 🙂

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to be clear, it's not an important issue. I know how to work around it, I was just wondering if there are "official" recommended ways of dealing with clock differences between our servers & stripe. If not, that's fine, we'll just fix it on our end

mint gorge
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One more quick note before I step out

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I'd recommend setting up regular NTP server synchronization

autumn cairn
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yeah, our servers have that set up. I encountered this error while testing on my local machine

buoyant linden
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Wait, I think I may not understand your question/use case. You're creating a yearly Subscription and setting the billing cycle anchor to a year from when you create it?

autumn cairn
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Yep -- see the original thread for more information on why