George87-terminal-wisepad3 | Stripe Developers | Page 1

keen ingot Jan 24, 2022, 3:06 PM

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Hi there 👋 the reader wasn't paired with the iOS device via the iOS bluetooth settings first, right?

versed kestrel Jan 24, 2022, 3:06 PM

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Yes it wasn’t

keen ingot Jan 24, 2022, 3:12 PM

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Perfect, and you are setting simulated to false when scanning for physical readers?

versed kestrel Jan 24, 2022, 3:12 PM

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Right

keen ingot Jan 24, 2022, 3:18 PM

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Thanks for confirming that! I'm checking with the team for other possible causes of the behavior that you're experiencing.

versed kestrel Jan 24, 2022, 3:22 PM

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Thanks

crude nova Jan 24, 2022, 3:58 PM

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Hi Geroge87. Taking over for toby here. What version of the SDK are you using?

versed kestrel Jan 24, 2022, 4:35 PM

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V2

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Installed with help of Pods

hollow walrus Jan 24, 2022, 5:03 PM

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Hello! I'm taking over for @crude nova. Can you try resetting the WisePad 3 by pressing the small reset button with a paperclip? It's on the right side of the device below the USB-C port. After it resets can you try connecting again?

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Also I'm wondering if this is happening with only a single WisePad 3 or multiple Terminal readers?

versed kestrel Jan 24, 2022, 5:09 PM

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Hi. I just got a brand new one. It’s my first integration and first device. I will try to do that in a minute and will get to you back with the results

versed kestrel Jan 24, 2022, 5:36 PM

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Tried what you said - doesn't work. ((

hollow walrus Jan 24, 2022, 5:39 PM

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If you go into Settings > Bluetooth does the device show up there? Note: don't connect to it from the Settings app, I'm just wondering if it shows up there as an option or not.

versed kestrel Jan 24, 2022, 5:46 PM

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I've seen it there before I pressed the reset button. Now I don't see it when the terminal is in pairing mode. To note: it was showing up in the settings before and I was not able to pair the device.

hollow walrus Jan 24, 2022, 5:50 PM

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Hm. Is the reader fully charged?

versed kestrel Jan 24, 2022, 5:50 PM

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yes just fully charged it

hollow walrus Jan 24, 2022, 5:50 PM

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It's not plugged in still, right?

versed kestrel Jan 24, 2022, 5:50 PM

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right

hollow walrus Jan 24, 2022, 5:54 PM

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Do you have another iOS or Android device we can test with? Wondering if it shows up as an option there?

versed kestrel Jan 24, 2022, 5:54 PM

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hollow walrus Jan 24, 2022, 5:54 PM

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Also can you restart your iPhone and then check in Settings > Bluetooth again?

versed kestrel Jan 24, 2022, 5:54 PM

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I can't see it in iPhone settings as well

hollow walrus Jan 24, 2022, 5:55 PM

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Hm. Sounds like it might be a defective reader unfortunately.

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You'll need to write in to support, let them know we went through this troubleshooting, and request a replacement: https://support.stripe.com/contact/email

versed kestrel Jan 24, 2022, 6:07 PM

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For some reason. When I removed my iOS app and restarted the device - I started to see it in the bluetooth settings.

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What else we can do? Do you want me to try to pair it through the iOS app again?

hollow walrus Jan 24, 2022, 6:08 PM

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That's interesting. Yeah, try your app again.

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Is your app doing anything with Bluetooth beyond the Terminal SDK?

versed kestrel Jan 24, 2022, 6:08 PM

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no nothing

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I think because the device was paired before with iOS app - it was not showed in BT settings again

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let me try

hollow walrus Jan 24, 2022, 6:10 PM

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If it was paired I don't think the bluetooth icon on the device would still be blinking.

versed kestrel Jan 24, 2022, 6:11 PM

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make sense

#George87-terminal-wisepad3