#alex-settings

1 messages · Page 1 of 1 (latest)

surreal shoal
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Hi there, I'm not familiar with this language, can you send me the URL of this page?

fleet juniper
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I would like to have this button displayed. 🙂

unknown.png
surreal shoal
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Can you tell me the English translation of this button so that I can locate it in my own settings page/

fleet juniper
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Abo kündigen = cancel plan

surreal shoal
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This is what I found in my Dashboard settings, is this the settings that you want to switch off?

Screenshot_2022-01-24_at_4.06.39_PM.png
fleet juniper
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Yes, this is the right place. The option "Allow customers to cancel subscriptions" is switched on. But the button is not activated. That is the problem.

surreal shoal
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Which button do you refer to?

Screenshot_2022-01-24_at_4.16.51_PM.png
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And can you double check the subscription and settings are in the same mode (either live or test mode) ?

fleet juniper
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Yes, both in live mode. My settings are the same. And in the preview I also see the cancel buttons.

surreal shoal
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Can you send me the subscription ID?

fleet juniper
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for example this one: sub_1KL1TVHOyZ0rDvCT9A7FETum

surreal shoal
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Hi @fleet juniper my shift is over and my colleague will join this thread soon to continue supporting you.

fleet juniper
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Thank you!

frail rain
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Hi! Please give me a few minutes to look into this.

frail rain
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I can confirm that the "cancel subscription" setting is correctly set on your account, but indeed the "cancel" button is not displayed on the page. That's odd... I need more time to investigate, sorry for the delay.

frail rain
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I think I understand now.
The subscription you shared was created with a Subscription Schedule. And unfortunately Subscription Schedule cannot be updated or cancelled in the customer portal.

fleet juniper
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Ok. Are there any other restrictions here? For example, does the customer get an automatic mail when his credit card expires?

frail rain