#ozgun-Dispute
sharp mist
Hi, I'd recommend contact our friends from Stripe Support on this matter. https://support.stripe.com/contact
The Stripe engineers on Discord are more familiar on the technical integration related matters.
viral gyro
Hi i am back
sorry i was talking with stripe supporters
in the end they lead me to you
sharp mist
I see. is there a Zendesk Ticket number?
viral gyro
not yet
i just wanna learn steps about sepa payment
customer made a payument 3 days before
it was successfull but
today it is disputed
we called the customer
customer said "i dont know anything"
and customer re-purchased now
sharp mist
Do you have the payment Intent ID?
viral gyro
sec
let me check
pi_3KJ07iAp0si7rxkU0t0o1Qth
btw i must say something first
the customer support of stripe hardly adviced us to use Source
for keeping iban numbers for sepa locating the bank correctly
we saw that sepa payment screen of stripe have already an extra input about IBAN
do we need to do extra thing ?
or stripe automaticly sending that iban to bank issuer already?
there is a documentation on stipe website about creating source for sepa payments
we are just leading customers to stripe screen before payment
so do we need to do extra thing?
and why todays dispute occured?
sharp mist
Give me a sec, let me pull up the logs
According to this log, https://dashboard.stripe.com/payments/pi_3KJ07iAp0si7rxkU0t0o1Qth the reason of dispute is incorrect account details.
viral gyro
ah so i think that creating source is not the reason
as i know we dont have to any extra thing on integration
am i right?
sharp mist
Did you implement webhook? since SEPA is a async payment method of which payment cannot be confirmed immediately, it's recommended to listen to the webhook event and only fulfil the order once the payment is confirmed.
viral gyro
yes we learnt that sepa disputed the payment from our integration service today
sharp mist
You should listen to these two events https://stripe.com/docs/sources/sepa-debit#charge-confirmation
viral gyro
we are using different technic
we have two websites with using same stripe account
so we have 2 seperated background services
for each 10 minutes
we are sending out own hook to read last status of principal transactions
we worked like this till today
so may be in your records you cant see our hooks
but we are learning the status of payments somehow , 1 or 2 minutes delay is not important for us
this year we will make one big website and collect all sub-brands
after that we will be able to use the real hook system
viral gyro
According to this log, https://dashboard.stripe.com/payments/pi_3KJ07iAp0si7rxkU...
btw which account details are wrong?
ours? or the customers' ?