Ervin-charge-type | Stripe Developers | Page 1

twin haven Jan 21, 2022, 2:36 PM

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Hi there 👋 I'm not aware of any sort of special status to use destination charges. If you're referring to the invoice objects within Stripe then those will all reside on your platform account when you're using destination charges. Destination charges typically make the most sense to use when your customers are interacting directly with your platform, and direct charges are recommended when your customers are interacting directly with your merchants/vendors.

marsh vessel Jan 21, 2022, 2:53 PM

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We have a platform that helps users to make their own sites/sales funnels to sell their online courses to customers (I tried to explain it with the draw).
We're trying to use Stripe connect for the relation between our clients and theirs customers so what you're saying is that using direct charges would make more sense for this ?
We also have a doubt about the transactions and check-out fees, I think we saw that in direct charges the invoices generated for these fees are between Stripe and our client, isn't it possible that the fees are collected by our platform (so the invoice is at our name) and then Stripe takes theses fees from our platform account ?

twin haven Jan 21, 2022, 3:28 PM

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Hm, that is a tricky scenario. Sorry, I'm still trying to think through it.

marsh vessel Jan 21, 2022, 3:38 PM

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Yeah that’s why we tried to find someone to help us 🙌🏼 No problem for the delay !

twin haven Jan 21, 2022, 3:43 PM

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Based on that diagram direct charges look like the right choice. I understand your concern about pushing the Stripe fees onto your connected accounts, but if you use destination charges then your platform will be responsible for not only Stripe fees but also refunds/disputes and this could put burden and risk on the platform.

marsh vessel Jan 21, 2022, 3:52 PM

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So, if we guys want to generate invoices from our platform to the connected accounts regarding the transactions fees, we also have to manage everything about the refunds/disputes ? Is that right ?

twin haven Jan 21, 2022, 3:56 PM

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I'm sorry, I'm not sure I'm following. Can you clarify what you're referring to by invoices? (We have invoice objects inside of Stripe, and sometimes our user are referring to something else)

marsh vessel Jan 21, 2022, 4:03 PM

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Okay I'll try to clarify it.

Based on the schema I sent, when a customer buy a product to our client (which will have connected accounts), there are fees (a percentage of the amount, like 2,5% for US cards). So the connected account receive like 97,5% of the amount. Theses fees are collected directly by Stripe in direct charges. In destination charges, theses fees are collected by the platform and then Stripe collects it from the platform account.

So if I understand well, in direct charges the invoices for theses fees are Stripe branded while there could be from our platform to the client in destination charges ?

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If it's not clear don't hesitate to tell me 😄

atomic kelp Jan 21, 2022, 4:18 PM

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Hi Ervin. Taking over for toby here

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Need a moment to catch up

marsh vessel Jan 21, 2022, 4:19 PM

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No problem ! You can answer me on monday if you need more time to think about it no worries !

atomic kelp Jan 21, 2022, 4:27 PM

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So your question is ultimately how the invoices will be branded? Direct charge invoices will have the same branding as the Connected account

marsh vessel Jan 21, 2022, 4:30 PM

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I think we can resume it like this yes, so for the transactions fees invoices, will they be between our platform and the connected account or between Stripe and the connected account ?

atomic kelp Jan 21, 2022, 4:33 PM

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Sorry am a little confused. Does this help? https://stripe.com/docs/connect/direct-charges#flow-of-funds-with-fees

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Shows how fees as well as application fees move with direct charges

marsh vessel Jan 21, 2022, 5:07 PM

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In your links, there is this schema. These fees involve that there will be a invoice from stripe to the connected account ?

zealous pawn Jan 21, 2022, 5:12 PM

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Hey @marsh vessel
Taking over for codename_duchess here
Unfortunately, this is something you'd have to handle on your end as Stripe doesn't send out invoices for Stripe fees or application fees

marsh vessel Jan 21, 2022, 5:14 PM

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That's what we are looking for 😄 but we don't know if we have the right to make an invoice for something Stripe receive. I mean the application fee is for the platform but the stripe fees are for Stripe right ?

zealous pawn Jan 21, 2022, 5:15 PM

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but we don't know if we have the right to make an invoice for something Stripe receive
Not sure about this 🙂 you can reach out to Stripe Support and confirm it with them

I mean the application fee is for the platform but the stripe fees are for Stripe right ?
correct

marsh vessel Jan 21, 2022, 5:17 PM

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Okay do I have to contact them through the chat the Stripe website ?

zealous pawn Jan 21, 2022, 5:18 PM

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You can use chat or email: https://support.stripe.com/contact/email

marsh vessel Jan 21, 2022, 5:20 PM

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Okay thanks I'll try to reach them then. May we keep this thread open ?

Also, I contacted the sales team through a form on the Stripe website to maybe make a partnership but I have no answers from them since one month. Do you guys know someone I could reach to speak about this subject ?

next stratus Jan 21, 2022, 5:23 PM

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We're focused on developers asking questions about code here so we can't really help with any of this unfortunately. Do you have any technical/API questions? Otherwise chatting with our support team will be best, they can help with any questions too

marsh vessel Jan 21, 2022, 5:24 PM

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Okay no problem ! Thanks for you help regarding our technical questions !

#Ervin-charge-type